Brendan Read : The Readerboard
Brendan Read
| Contact Center/CRM Views and Analysis

Longview IoT Boosts Energy and Wireless Efficiency

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Huawei Places the World's First 5G VoNR Video Call

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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IGEL Advances Future of Work

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tata Communications and Cisco Collaborate on SD-WAN

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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How to Win the 50-Year-Old China Trade War

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Extreme Elements Enables The Autonomous Enterprise

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Ignoring The Potential Of The Mobile Internet

March 21, 2005

Every time I'm lost in an unfamiliar city (or a familiar one, for that matter...I have a terrible sense of direction), trying to confirm a movie time, pondering a restaurant, or reaching for a factoid that's come up in a trivia conversation, I'll always ask my friends, "Doesn't anyone have a Web browser on their phone?" It's become a bit of a joke.

The truth is, all our phones allow us the service if we choose it. My friends are a high-tech bunch, yet none¬ have chosen Internet access from their mobile devices. It seems that Web-browing on a screen roughly the size of a postage stamp appeals to no one, and for good reason.

StarTek Ousts CEO Meade

March 18, 2005

Denver-based teleservices provider StarTek abruptly announced late last month that it had parted ways with its most recent CEO, Bill Meade, who had headed up the company since June 2001. Meade's departure was the latest in a string of CEO turnovers.

StarTek, which provides 100 percent inbound services, has been in business since 1989, and in recent years, had posted good news in the form of new call ceners opened and positive growth numbers, has admitted to¬ "disappointing performance"¬ in this most recent quarter due to a drop in earnings.

Let's Drink To Bernie Ebbers In Prison

March 15, 2005

I don't often need an excuse to raise a beer, but the news of Bernie Ebbers, former CEO of WorldCom, being found guilty of all nine counts filed against him is worth drinking to.

CNN says, "A federal jury in New York, on its eighth day of deliberations, convicted Ebbers on all nine counts that he helped mastermind a $11 billion accounting fraud at WorldCom, now known as MCI.

Would-be Phishers Foiled By Grammar Inabilities

March 14, 2005

Like most of you, I get a daily parade of phishing e-mails. Many of them have become hysterical in tone: "You must gimme your debit card NOW or we gonna lock you out of yer akkount!" (I don't know what's making the losers who perpetuate these schemes so hysterical. Perhaps "business" isn't good and they'll soon have to get legitimate jobs?) Lately, I've taken to reading a few of them because they're so entertaining. Here's the language in one e-mail I received today, supposedly from "PayPal":

Things I Love About E-Shopping, Part 672

March 11, 2005

If you're a consumer (i.e., if you're human), you know that there's one kind of shopping we all dread the most. The kind of shopping experience that means within a minute of entering the store, you'll get run down by an over-eager sales person who won't take "go away" for an answer.

Furniture shopping.

Furniture sales people stake themselves out by the front doors of furniture stores, eagerly awaiting you the moment you get out of your car.

Step 1: Insert Goldfish Into Slot A Via Valve B

February 22, 2005

I bought a new goldfish tank today for my goldfish Skippy.

Perhaps I should offer some background. I bought Skippy nearly two years ago as a 12 cent feeder fish. He's been swimming happily on my desk at work since the spring of 2003, and has now grown rather large.

Customer Service E-mail as a Marketing Tool

February 18, 2005

Welcome To America: Now Put Your Hands Up And Face The Wall

February 17, 2005

According to a story on CNN today, the number of foreign visitors to the U.S. is down 10 percent since the year 2000. Considering that foreign tourism to the U.S. is worth nearly 100 million dollars per year, this is cause for concern.

Phishing And Corporate Responsibility

February 16, 2005

If you use the Internet enough to read a blog, chances are you've also been targeted by phishing scams. You know the types...e-mails from "Citibank" that demand your account number, PIN and favorite pet's name or mother's maiden name. In the early days, they were so poorly constructed that all one could do was howl in laughter at the attempt. "Please like here to update your account information, or we'll like totally deleet yur account." We all wondered, "What kind of idiot falls for something that transparent?"

On-Line Technologies Releases Call Center Solution

February 16, 2005

Today I received a news release from On-Line Technologies about their new call center software solution. The release is posted on TMCnet at:

Portland, Maine, Company Launches New Call Center Software Product

This release had some added value and interest for me, as it included this screen shot of the user interface:

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