Neteller Awarded Contact Center Employer Of Choice Gold Award

July 25, 2005

It's been a long time since anyone referred to call centers as "boiler rooms," but this was, in fact, a very apt description of them in the early 1980s. Call center work was a job one took when the alternative was starving. "Technology" meant push-button phones rather than rotary dials, and when a call center worker was asked at parties what he or she did for a living, the better response was, "I break legs for loan sharks." It sounded more desirable.

Things are, obviously, much different nowadays. Call centers provide meals, transportation, day care, entertainment and ergonomic work environments. Many compete with one another to be the better workplace...in the 1990s, someone figured out that if you treat your call center employees well, you keep the good ones, and eliminate the enormous costs associated with turnover.

The Contact Center Employer of Choice (CCEOC) organization is a research group which oversees call center certification and consulting. Canadian company Neteller has announced today it has secured the Contact Center Employer of Choice gold-level award for call center excellence for providing an "outstanding work environment" to call center employees.

Full release is below.

TES

NETELLER Awarded Prestigious "Contact Center Employer of Choice™" Certification... First CALGARY Call Centre to achieve designation

(Calgary, Alberta, TBD, 2005) Neteller, a global on-line funds transfer service provider is pleased to announce it has achieved the prestigious Contact Center Employer of Choice™ (CCEOC) Gold level award for its Calgary based customer service centre. This award distinguishes the Neteller customer service centre as one of the best contact center operations to work for in North America.

“This is Neteller’s first attempt at achieving the Contact Center Employer of Choice™ designation. Attaining the Gold (second) level on the first assessment is an outstanding accomplishment and a testimonial to the hard work, dedication and commitment to excellence exhibited by all front line, support staff and management personnel,” said CCEOC President Jeff Doran.

Colleen Boyer, Manager, Customer Service, added: “We care passionately about our company, our employees and our customers. We want to provide the best quality service and we work together as a team to make sure that happens. This award validates the fact that we are an outstanding work environment, gives recognition to the employees, and positions us for substantial growth over the next few years.

"The CCEOC assessment methodology was practical and very effective” says Ms. Boyer. “The detailed reporting is excellent. It will allow us to objectively analyze our operation and work on the areas of employee satisfaction that will have a long lasting affect on our organization. We also like the value added extras like the quarterly Peer 2 Peer Education Exchanges. These sessions are great for connecting to other call centers that are dealing with the same issues we are.”

Neteller participated in the CCEOC program to gain industry-wide recognition as a great place to work, to improve their ability to attract the best talent, to identify areas of opportunity to improve employee satisfaction, and to elevate the performance of its operations.

The CCEOC Award is fast becoming an industry standard for recognizing people-centric contact centers. The Award enables call centers to enhance public perception, promote exceptional work environments, and attract, retain and engage high-performing, culturally-aligned employees.

About Neteller

NETELLER, one of the leading service providers in the industry, operates a secure online funds transfer service. A NETELLER account acts as an e-wallet that enables members (individuals who open NETELLER accounts) to load, withdraw and transfer funds. Members can instantly transfer funds to/from any merchant website that supports NETELLER's online payments system, and to/from other NETELLER members.

The firm has been providing secure online transactions since 1999. Over 1,500 online merchants accept payments through the NETELLER system. With a user base of over 1,500,000 members, NETELLER processed over $3.4 billion in transactions in 2004. The company employs over 450 people and growing. Corporate headquarters are located in Douglas, Isle of Man with regional offices in Calgary, Canada, London, England, Hong Kong, China and San Jose, Costa Rica.

About CCEOC

The Contact Center Employer of Choice (CCEOC) organization is an assessment, research and consulting�organization. We are an experienced team of contact center experts, academics and research analysts who oversee the CCEOC certification program for regional, national and international contact centers. Contact centers from 20 to 2000+ seats have benefited from our unique program. CCEOC experts also work with corporate clients to assess, develop, maintain and promote high-morale, performance based call center cultures. For information on the Contact Center Employer of Choice™ certification program or to find out more about CCEOC training and consulting services, please email [email protected] or call 416 886-7007.