Call Center CRM News Blog TMC

Offshore Coming Back Onshore

January 30, 2008
InfoCision Management Corp.'s VP Steve Brubaker wrote to me this morning letting me know about a piece he'd seen on MSNBC this morning about offshore call center work coming back to U.S. shores for quality reasons.

Steve wrote, "We are experiencing the same as several new high profile Fortune 100 clients are now using InfoCision to handle their calls in USA with high quality results.  These companies have told us they have become disillusioned with the offshore model as the expected ROI has not materialized and poor quality has significantly hurt their customer satisfaction rates."

Unfortunately, I missed the piece. Does anyone know if it's archived anywhere? If so, please let me know.


Related Tags: ,

Listed below are links to sites that reference Offshore Coming Back Onshore:

Trackback Pings

TrackBack URL for Offshore Coming Back Onshore:

Comments to Offshore Coming Back Onshore

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)