Offshore Coming Back Onshore
January 30, 2008InfoCision Management Corp.'s VP Steve Brubaker wrote to me this morning letting me know about a piece he'd seen on MSNBC this morning about offshore call center work coming back to U.S. shores for quality reasons.
Steve wrote, "We are experiencing the same as several new high profile Fortune 100 clients are now using InfoCision to handle their calls in USA with high quality results. These companies have told us they have become disillusioned with the offshore model as the expected ROI has not materialized and poor quality has significantly hurt their customer satisfaction rates."
Unfortunately, I missed the piece. Does anyone know if it's archived anywhere? If so, please let me know.
Related Tags: quality, offshore
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