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Outrageous (Call Center) Interactions

February 1, 2008
If you have been a call center agent for any length of time, there are probably some calls that you will never forget. Calls during which you started to wonder who was trying to upsell whom. Calls during which you felt more like a therapist than a customer service rep. Even calls that were so weird, you became convinced you were being filmed for a new "Candid Camera" reality show.

Interactive Intelligence wants to hear about them. For this purpose, they have launched a site called, and they are accepting submissions until next June. What's in it for you? Aside from the ability to share your fun stories with the rest of the call center world, you could just win a trip to Hawaii.

So pull together your best "I-can't-believe-it" story and visit to share.


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