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Quit Sabotaging Your Customers

February 27, 2006

In the February issue of Customer Interaction Solutions magazine, I wrote about a study conducted by Allurent that indicated that 82 percent of online shoppers, after a bad e-commerce experience, say they will never return to that company's Web site again. There is evidence aplenty that poor e-commerce and e-support experiences also significantly damage a company's store-based retail sales. The excuses are running out for companies with bad Web sites and a spotty record on remote support.

On Wednesday, Citrix GoToAssist is sponsoring an informative Webinar called "Empowering Your People With The Remote Support Competitive Edge." If you offer support via your company's Web site, you cannot afford to miss this Webinar. Your competitors will be listening.


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