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Some Stats From The Top 50 Teleservices Agencies Ranking

May 12, 2005

It's that time of year: time to crunch the numbers to prepare for the Global Call Center Outsourcing Summit on May 25th in Dallas at the Westin Park Central Hotel, the event during which TMC and Customer Interaction Solutions magazine hold a dinner event to honor the Top 50 Teleservices Agencies companies and the recipients of the MVP (Marketing Via Phone) Quality Award.

I'm an editor, but I usually look forward to this time of year: it's nice to work with numbers sometimes. Numbers are absolute: they have no versions, innuendo or verb declensions.

Since we're the only company that conducts a ranking of this nature (companies are ranked by their size, as determined by number of billable minutes for a one-year period), we're the only organization that has a complete view of both the status quo and the growth of this industry.

An interesting picture of the teleservices industry in 2005 has emerged, and it's significantly different from the one we saw in 2004.

The average teleservices agency in 2005:

* Has 2,309 full-time workers;

* Has 881 part-time workers;

* Services 134 clients;

* Has a nearly 60 percent change of having at least one foreign call center;

* Has a statistically insignificant number of home-based agents; and

* Has 3,778 work stations.

Want to hear more? Join us at the Global Call Center Outsourcing Summit on May 25. Details may be found here: http://www.tmcnet.com/gccos/

TES




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