5 result(s) displayed for CRM (1 - 5 of 5):

SpeechTEK Notes...

Several notes from SpeechTEK, held earlier this week in New York City...The industry is waiting for 'G', as in 3G, to enable integrated voice/visual (web/video) solutions to mobile customers...Legislation/regulations are affecting offerings...Personalization, speech analytics, and call avoidance coming key...Concerns/questions about security of automated speech authentication

Posted on August 22, 2008 10:24 AM

IT Expo West--and IP--is Hot!

Forget about the economic cooldown: the IP solutions market is hot!

Posted on July 21, 2008 5:05 PM

A green contact center and CRM opportunity...

Want to 'drive' in more shoppers to your contact center and/or website? Get out the word that calling or going online saves gas (and saves the earth) compared with driving to the store.

Posted on July 21, 2008 1:19 PM

The saga of Talisma's RR proposal

So it is with surprise that last year that I discovered that CRM/contact center solutions vendor Talisma was involved, through its VP of Corporate and Channel marketing Jim O'Farrell, in an effort to save and revitalize a Burlington Northern Santa Fe (BNSF) railroad line on the east side of Lake Washington, on the west side of which is Seattle.

Posted on July 18, 2008 9:40 AM

There's No Place Like Home For Contact Centers

To learn more about home-based agents I invite you to register for and participate in a webinar on this topic that is taking place Wednesday July 16 at 2pm ET that is being sponsored by VoltDelta and Transera.

Posted on July 15, 2008 3:41 PM