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Genesys Telecommunications Laboratories tag

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Want To Make Money? Shape Up Your Voice Self-Service

managers and execs, here's a winner of a tip to make money and not leave it on the table: clean up your automated voice a.k.a.

Genesys' Timely Deals: Consernos and SDE

One of the signature features of Genesys Telecommunications Laboratories, owned by Alcatel-Lucent, and why it is highly respected is its ability to execute thoroughly: whether in devising and enhancing new software or buying other industry firms. A case in point is Genesys' announcements today of two acquisitions: of Conseros, which provides software that enables dynamically prioritizing work task distribution, and SDE, the creators of the Genesys Customer Interaction Portal (GCIP).

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