ITEXPO tag
5 result(s) displayed for ITEXPO (1 - 5 of 5):
NBC's Outsourced: Amusing, Little Edgy, Mildly Inaccurate, Has Possibilities
As one who has covered and worked in the contact center industry for the past 15 years I admit I had my reservations about NBC's new show Outsourced...Yet NBC to its credit balanced these issues that touch on the edge i.e. the bricks being thrown into and collected in the now-vacant Kansas City contact center for Mid America Novelties. It did so by focusing on the cultural clashes in both directions: accents, food, ways of life, interactions and yes humor.
Making The Canadian Census Voluntary Is Ideology Trumping Business, and Privacy
Mr. Harper's moves are a triumph of a narrow extremist anti-government libertarian ideology over logic, the public good and ironically (given the so-called free enterprise bent of his party) business sense and needs.
If The U.S. Is Finally Cheaper Than India, Don't Foul Up The Opportunity
Is the U.S. finally competitive with India for contact centers and IT?
That's the spin on the word from BPO outsourcer Genpact. Company president and ceo Pramod Bhasin was reported in Hindu Business Line saying that his firm is doubling its U.S. workforce to 2,000 in the next two to three years to provide BPO, help desk and other services.
Making the IVR Ogre Customer-Friendly
Customers may not exactly be a fan of IVR systems but if they are programmed right, with their needs in mind, they can actually do some good by enabling them to get the services and items they need with minimal waits: and aggravation.
AOL To Go Free?
An article in Time magazine this week speculates that AOL may soon decide to ditch its once-but-no-longer popular subscription method in favor of an ad-based model, such as that followed by Yahoo! and others. http://www.time.com/time/magazine/article/0,9171,1214959,00.html It seems that AOL is...
