Brendan Read : The Readerboard
Brendan Read
TMC

The Readerboard

| Contact Center/CRM Views and Analysis

asrnews tag

Drill down on asrnews search:

1 result(s) displayed for asrnews (1 - 1 of 1):

Cable Company IVR Crimes

I got my online version of the ASRNews and was interested to read about two cable giants: Charter and Comcast, and the fact that ASRNews tested their IVRs and found that the data customers feed in to the system is...

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