12 result(s) displayed for call center (1 - 12 of 12):

Labor Day Message: Treat Your Workers Well and Be Rewarded

When heading off for the Labor Day weekend, think of the people who make it possible: those who work for you like your contact center agents and supervisors for whom Labor Day is a workday where they deliver the customer service that we all depend on. And when thinking of your staff examine ways in which you can treat them better, so that they can become more productive and loyal that in turn leads to higher revenues, lower costs, and greater customer satisfaction. You may even be recognized by your peers for the results that you have achieved.

Posted on August 28, 2008 5:49 PM

Labor Day Message: Treat Your Workers Well and Be Rewarded

When heading off for the Labor Day weekend, think of the people who make it possible: those who work for you like your contact center agents and supervisors for whom Labor Day is a workday where they deliver the customer service that we all depend on. And when thinking of your staff examine ways in which you can treat them better, so that they can become more productive and loyal that in turn leads to higher revenues, lower costs, and greater customer satisfaction. You may even be recognized by your peers for the results that you have achieved.

Posted on August 28, 2008 5:49 PM

SpeechTEK Notes...

Several notes from SpeechTEK, held earlier this week in New York City...The industry is waiting for 'G', as in 3G, to enable integrated voice/visual (web/video) solutions to mobile customers...Legislation/regulations are affecting offerings...Personalization, speech analytics, and call avoidance coming key...Concerns/questions about security of automated speech authentication

Posted on August 22, 2008 10:24 AM

Forget SpeechTek: The Buzz Is With Aumtech/MS Speech Rec

I could be wrong but what Aumtech and Microsoft have done is arguably the single most important development yet in speech rec: by putting together the tools that are there.

Posted on August 18, 2008 7:41 AM

Must see (and hear) speech rec webinar Thursday Aug.14

Speech recognition has long been a 'tomorrow' technology, promising the ability to deliver contact center functionality without having contact center agents delivering them, resulting in reduced transaction costs. While the applications have reached a level that they are sufficiently rugged, user-friendly, and widespread to the point where they have trained us to speak to 'them', they have--until now--still been too expensive to be deployed outside of major and deep pocket enterprises. Until now...that is.

Posted on August 11, 2008 11:39 AM

Canada's Do Not Call

In just less than two months from now, Canada's new Do Not Call registry will go live. This new regulation, and others, will have at last some enforcement teeth in the way of steep fines. These methods will help clean up the telemarketing industry that unfortunately like any other field has a few bad actors, poor managers, and greedy companies. Telemarketers will also benefit by using the DNC to generate a higher lead/sale per prospect ratio by not calling people who clearly don't want to buy by phone.

Posted on August 1, 2008 1:42 PM

End of the Line for Toll-Free Numbers?

Today is the 'last run' for the toll-free number connecting New Jersey Transit, the third largest transit agency in the US, with its customers. Yet could this be the beginning of the end of toll-free numbers in North America?

Posted on July 31, 2008 9:42 AM

A green contact center and CRM opportunity...

Want to 'drive' in more shoppers to your contact center and/or website? Get out the word that calling or going online saves gas (and saves the earth) compared with driving to the store.

Posted on July 21, 2008 1:19 PM

Better-Than-Expected Teleservices Financials

Outsourced call center services provider Sykes this week posted better-than-expected financial results (revenue of $197.7M was ahead of the consensus $189.9M estimate, and OPM of 7.7 percent was above the 7.2 percent consensus estimate). Analyst group Stifel Nicolaus Business Services...

Posted on March 12, 2008 3:21 PM

Cable Company IVR Crimes

I got my online version of the ASRNews and was interested to read about two cable giants: Charter and Comcast, and the fact that ASRNews tested their IVRs and found that the data customers feed in to the system is...

Posted on March 10, 2008 9:30 AM

Call Center Life Saver

Next time you're getting heated with a call center agent, calm yourself down by thinking about this story: a man telephones a call center for a routine address change. While on the phone, he suffers a massive brain hemorrhage. The...

Posted on March 3, 2008 1:51 PM

Canadian Call Center Woes

Here's an article from the Edmonton Journal about the closure of a Toronto Dominion Bank call center in the city, for a net loss of about 140 jobs. Though this is a Canadian company shutting down a Canadian call center,...

Posted on February 28, 2008 11:57 AM