climate change tag
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The Environment, Climate Change, and Contact Centers
How do environment and climate change issues impact business functions like contact centers? Easily and painfully. For if harmful substances are pumped and dumped into the environment: air, on the ground, and in the water your health and finances, that of your family, your employees and their families, and your customers will suffer.
These impacts also includes higher healthcare costs that shift spending away from other items (like yours), decreased productivity via absenteeism hikes and resulting increased staffing/training expenses, growing disaster risks, and losses.
