home-based agents tag

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IP-enabled iPhone: The Ultimate Contact Center Handset?

Imagine being able to take and make calls, receive e-mails, IMs, and SMS, and at the same time manage web-enabled applications like hosted CRM and workforce management in a convenient, go-anywhere, user-friendly wireless appliance.What are firms like Apple, and they and other practical geniuses who can box and package proven technologies waiting for?

Posted on September 25, 2008 9:02 AM

There's No Place Like Home For Contact Centers

To learn more about home-based agents I invite you to register for and participate in a webinar on this topic that is taking place Wednesday July 16 at 2pm ET that is being sponsored by VoltDelta and Transera.

Posted on July 15, 2008 3:41 PM

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