3 result(s) displayed for outsource (1 - 3 of 3):

Convergys and Intervoice: Blurring The Lines?

Having worked for a teleservices firm as well as having covered/covering this industry I completely understand the rationale behind Convergys's acquisition of Intervoice. Yet is buying an app/platform firm, one whose type of product and services are no doubt used by other outsourcers, going a little too far? Isn't it blurring the lines between solutions and services?

Posted on July 16, 2008 5:42 PM

Better-Than-Expected Teleservices Financials

Outsourced call center services provider Sykes this week posted better-than-expected financial results (revenue of $197.7M was ahead of the consensus $189.9M estimate, and OPM of 7.7 percent was above the 7.2 percent consensus estimate). Analyst group Stifel Nicolaus Business Services...

Posted on March 12, 2008 3:21 PM

Feeling The Love From Offshore Outsourcing

Here's a piece on TMCnet today that takes a look at the pitfalls, both obvious and hidden, of offshore outsourcing and how to overcome them. First, it's important to identify the problems. My favorite snipped from this article was that...

Posted on February 19, 2008 10:38 AM