united airlines tag
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Will United + Continental = Fewer Contact Center Jobs?
When companies merge the impetus is to immediately cut costs to achieve the hoped-of financial benefits. And all too often that means consolidation and cutbacks in the back offices i.e. contact centers.
So when United Airlines and Continental Airlines announced their merger earlier this week my radar went on to see if that is going to happen in this instance. The suspicion is yes, to some extent, but not as great as it would be if both firms were head-on competitors in major markets.
