Walmart Customer Service
I was in Walmart this afternoon at lunch time. It's not a place I like to be. The following example of brilliant customer services is only one of the reasons why.
Place/time: Walmart, Norwalk, Connecticut, 1:00 pm
The scene: Many shoppers, many carts, children screaming louder than the laws governing sound waves should allow, and exactly one check-out open. The cashier at Checkout Number Five is trying to figure out what to do with a customer's check. Apparently, processing it, closing the transaction and moving on the next customers is inexplicably low on her list of "Things To Do With This Check."
An elderly man in front of me in the epic Line At Checkout Number Five noticed my grimace and laughed. "They're like this all over the country," he said. "And you see that sign on the wall that says, 'Tell Us What You Need'"? He laughed.
After The Check was finally processed and my shopping neighbor-in-pain had checked out, he approached the manager. "I'll tell you what I need...I need you to open more cash registers."
The manager, who clearly had delusions of adequacy, said, in a snotty voice, "Sir, do you want to come work here? I'd be glad to have you. We need the help."
Has anyone explained to this woman that WE DON'T NEED TO SHOP THERE? It's not like they're delivering electricity and we have no other options. We're not shopping there to do her a personal favor.
I realize she's probably overworked and underpaid, so I'll skip blaming her and blame Walmart corporate. Low prices only go so far in attracting customers.
Somebody forgot to tell Walmart that CRM does not stand for Customer Repellency Methodology.
Related Tags: walmart, Walmart, check, customer
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