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Walmart Customer Service

October 13, 2005

I was in Walmart this afternoon at lunch time. It's not a place I like to be. The following example of brilliant customer services is only one of the reasons why.

Place/time: Walmart, Norwalk, Connecticut, 1:00 pm

The scene: Many shoppers, many carts, children screaming louder than the laws governing sound waves should allow, and exactly one check-out open. The cashier at Checkout Number Five is trying to figure out what to do with a customer's check. Apparently, processing it, closing the transaction and moving on the next customers is inexplicably low on her list of "Things To Do With This Check."

An elderly man in front of me in the epic Line At Checkout Number Five noticed my grimace and laughed. "They're like this all over the country," he said. "And you see that sign on the wall that says, 'Tell Us What You Need'"? He laughed.

After The Check was finally processed and my shopping neighbor-in-pain had checked out, he approached the manager. "I'll tell you what I need...I need you to open more cash registers."

The manager, who clearly had delusions of adequacy, said, in a snotty voice, "Sir, do you want to come work here? I'd be glad to have you. We need the help."

Has anyone explained to this woman that WE DON'T NEED TO SHOP THERE? It's not like they're delivering electricity and we have no other options. We're not shopping there to do her a personal favor.

I realize she's probably overworked and underpaid, so I'll skip blaming her and blame Walmart corporate. Low prices only go so far in attracting customers.

Somebody forgot to tell Walmart that CRM does not stand for Customer Repellency Methodology.

TES




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Comments to Walmart Customer Service

  1. RE: Walmart Customer Service
    Channing :

    I hate wal-mart. All of your employees are morons! I have had several problems over the past few months either with customer service or with the check out lanes not presenting all of my bags to me. I used to work in retail and last i checked it wasn't rocket science! I always say I'll never step foot in a wal-mart again, and this time i mean it. Sorry to the few good employees wal-mart may have, but you guys need to shape up. If wal-mart takes over every grocery store in the country, at this point we are all doomed! I doubt greatly that any of these complaints are being seen by the people that need to see them which just shows everyone once again that they don't care about their customers. WAL-MART SUCKS!

  1. RE: Walmart Customer Service
    EVA COMPTON :

    HELLO.
    MY NAME IS EVA COMPTON, AND I LIVE IN PIQUA OHIO, AND FIRST OF ALL I LOVE YOUR STORE, BUT I AM VERY UPSET ABOUT A INSODENT I HAD ON SATURDAY JULY 7, 2007. i HAD A FAMILY RENUNION ON SAT AND I ORDERED 150 PIECES OF CHICKEN, FOR MY PARTY, AND I PAYED 85.00 FOR WHICH WAS A REAL GOOD PRICE, WELL I HAD 3 LARGE BOXES OF CHICKEN, FOR MY PARTY, AND WHEN THE PARTY WAS OVER I STILL HAD 2 BOXES OF CHICKEN LEFT, I KNOW I SHOULD HAVE INSPECTED THE CHICKEN BEFORE THE PARTY BUT I DIDN'T I FIGURED THERE WAS NO NEED. THE CHICKEN WAS BURNT AND SO DRY AND HARD, YOU COULD NOT EAT IT, I CALLED THE STORE ON SAT NIGHT AND THE MANGERS WERE BUSY AND SAID THEY WOULD CALL ME BACK, NEVER HEARD FROM THEM SO I CALLED BACK SUNDAY AND THEY SAID THEY WOULD RETURN MY CALL, STILL NOTHING,, SO HERE IT IS TUESDAY NIGHT, AND STILL NO SATIFACTION, PLEASE COULD YOU HELP ME, I HAVE BEEN SO STRESSED OVER THIS INSODENT, THANK YOU

  1. RE: Walmart Customer Service
    Amanda Mac :

    July 10, 2007

    An Open Letter to Wal-Mart


    Dear Mr. Walton,

    Let me begin this letter by telling you that I am 34 years old and I have never, in my life, felt the need to voice my concerns so strongly. I have shopped at Wal-Mart for many years, often more than once a week. Today is the first time I have ever left one of your stores saddened and shocked by some of your merchandise.

    In your store, you currently have a display of No Bo junior girls t-shirts. These t-shirts are not only inappropriate for young girls they are crude and in poor taste, bordering on sexually explicit. For example, one shirt reads, “Let’s download something naughty‎, another, “I brought sexy back‎, another “I’m the naughty sister‎. There were many more in this display that were of a sexual nature for little girls to wear.

    Are you aware that 1 in 4 girls (that’s girls, not women) will be sexually molested by the time they are 18 years old? Are you aware that nearly 30% of molestation victims are between the ages of 4 and 7? Did you know that there are an estimated 250,000 to 500,000 pedophiles living in the United States and about 125 of them are registered to Montgomery County (http://www.rasac.org/education/statistics.html)? What do you think goes through their minds when they see this type of clothing on young children? I could go on and on about the statistics of child molestation, not to mention teen pregnancy rates. Do we really need our young girls wearing shirts that promote this kind of mindset? Do we really need a 12 year old to wear a shirt that says, “Let’s download something naughty‎ when “This horrific crime is directly tied to the growth of pornography on the Internet? Studies conducted by the FBI have shown that pornography is extremely influential in the actions of sex offenders and serial murders.‎ (http://www.childmolestationvictim.com/statistics.html)

    Mr. Walton, we parents need you in our corner. We buy our kids clothes, toys and food in your stores and are grateful for your lower prices. We need you on our side, helping us bring our kids up with the right kind of attitudes and morals. We need Wal-Mart to continue the attitude it has regarding explicit music and apply it to the clothing, especially the clothing marketed towards children. Please help us raise our daughters up to be strong, intelligent and self respecting, not displaying remarks about being naughty, sexy or hateful.


    Thank you for your time and attention,

    Amanda McG

  1. RE: Walmart Customer Service
    barb :

    I shopped in Portage, IN . Walmart July 2nd, 2007.
    Two weeks later I'm still trying to apeak to someone of authority, and getting nowhere..
    I bought almost $300.oo in groceries I asked the cashier if I had everything & she said "yes"but I was shorted 2 items ($15.) I called the store & was told to pick them up at customer service tomorrow. When I arrived my items were put back on the shelf.
    The desk manager was RUDE & said "you're lucky,some stores don't even pack for you!"
    I asked her 4 times for the store manager. She finally called him, explained a different story to him...and he came.
    He told me cashiers only have to put it in the bag, it's my job to take it off the turnstyle.I was shocked at his cockiness.
    I said "This is a superstore & I can't walk it, Can someone get my 2 things I paid for? He said ..."No."
    "You have to go get them."The items were then credited to my account,so I went some place else to buy them.
    A simple courtesy was denied to a handicapped person....
    Was that such a hard request???
    Most of the door guards are rude! You can't even take the electric cart out in good weather. Management rules: you must repack into a regular cart & push that outside. I don't think the state knew Portage Walmart mistreats handicapped customers! If their managers are not educated , you lose.
    I'm changing my investments that do not include Walmart stocks.

  1. RE: Walmart Customer Service
    Tyler :

    I work at wal-mart. and like the guy above me said, people have bad days! when i get a pissed off customer in my line it makes me mad... and it takes a little bit for me to get back in a good mood. which is why i would love to transfer to customer service!

  1. RE: Walmart Customer Service
    James Collins :

    My wife and I were in a local Walmart around 12:30 a.m this morning. We came out at this time because of the heat and I work during the day and my husband is a disabled veteran, so this is a convenient time for us.

    When we were getting ready to leave, my husband wished to purchase a pair of clip on sunglasses that were only available at the vision center. The lights were off and the area was roped off. My husband was just looking to purchase a pair of glasses.

    First a worker came and told him he could not be back there and he understood that. All he wanted to do was take his glasses and purchase them with the rest of our items. An assistant manager by the name of Tanya was called, she did not offer any assitance but rudly told him he could not be back there. All he wanted to do was pay for the item....

    We had purchased the same glasses during the summer around the same time of night and had no problems with that. The fact that we were treated so poorly and told we could not purchase them is what made him mad. When he knew for a fact that he had done it before.

    He did not appreciate being treated so rudely and prohibited from buying this product. We will not shop in this store again.

    James Collins

  1. RE: Walmart Customer Service
    L. Pruitt :

    I've got one to top everything else and prove that Walmart "lets" there associates get by with poor customer service as well as disrespecting the customers they do have.
    My daughter was returning some tops that had been gotten for her and she went to the fitting rooms in order to try the new ones on. The associate told her that she could go in and pointed in the direction of the men's fitting rooms. My daughter politely said to the attendant "but those are the men's dressing rooms", after which another attendant showed her to the women's fitting rooms. As she was in the fitting room trying on the tops, the "ignorant"
    girl that had made the mistake said loudly enough so my daughter could hear, "well, I wouldn't of made the mistake if she wasn't so fat".
    But, it did not stop there, Walmart is so proud of their "enormously rude" employees, that when a complaint was lodged to the Manager on duty of the ALVIN Walmart, all that was offered was that the girl could make an apology for her comment.
    Now, my point is this, not once did the manager on duty say that the matter would be dealt with, in fact, in my opinion, the manager seemed as if he could not do anything but make the girl apologize for the comment.
    So, if your "fat" and the associate deems it necessary to make it a public issue and verbally say whatever comes out of their "ignorant little minds", regardless if it hurts and humiliates the customer, which by the way, is paying the associates "wages", then it seems as if it's an acceptable practice by Walmart standards. So, I wonder if racist remarks are upheld along with humiliating a customer.
    Needless to say, I will take the suggestion from another complaint and take my money and my shopping habits to TARGET where I always seem to get great customer service and am not charged for derogatory comments about how my family or I look!

  1. RE: Walmart Customer Service
    HeatherZ :

    Wal-mart in Oldsmar, FL:
    This store is a joke. Dirty store, parking lot full of carts, and NO customer service period.
    I was trying to find a book that had just been released, it said online that Walmart stores were carrying it, could not get one single person to help me find the book in the book dept. I complained to corp. office, and no
    feedback from them whatsoever. I guess they could care less too. I'll never go there again. I love whoever called them the "Idiot Mart" LOL

  1. RE: Walmart Customer Service
    Nana :

    The small town I live in is in the process of getting a new Super Center, which is due to open very soon. This morning I was in the smaller Walmart that is now there and was in the fabric department and heard a customer and one of the employees discussing the new store. The customer said she had heard that the new store will NOT have a fabric department as the "Big Dogs" feel they are not making enough profit. What a bunch of BUNK! Give me a break! We are in a rural area and the nearest store would be almost 50 miles further to drive. Keep up this attitude and you are going to be losing many customers. In fact you may have already lost me as I will NEVER, EVER, EVER get another prescription filled at your pharmacy. A few months ago I had to have a prescription filled and was charged $55.00. Later that same day I was in the local grocery store which has its own pharmacy and thought I would do some price shopping, so I asked the pharmacist what they would charge me and when he told me I about fainted right then and there. There price for the VERY SAME prescription was only $25.00. That's a difference of $30.00. Now explain that one to me!!!

    A very up set customer!!!
    Nana

  1. RE: Walmart Customer Service
    christine :

    My husband and i had the worst experience of my life, i`m still shocked that an employee would treat us that way. Saturday Sept 8 2007 at Vaudreuil,Quebec Canada store we decided to go shopping we go just about every weekend to Walmart. We were looking around when one of the employees came up to us and said that my husband had broken a coffee maker,we were not even close to them anyway, at first she said she had seen him do it when he started to argue with her she changed her accusation and said a man witnessed him do it, we asked her to show us where this happened all she kept saying was that you broke it and i have a witness I told her in english because thats the language i speak that for her to look on the cameras and they would see it`s not us so she looked at me and said your STUPID you speak french and again she was argueing with me I`m still shocked and angry that an employee of Walmart has the nerve to call me stupid bacause i don`t speak french. And the worst part of it is that i never had an apology from the manager or that he would take my name and no and let me know why this employee would have the right to treat us this way, I will think twice before i set foot in a Walmart again.There should check up on every employee before hiring them.

    STILL SHOCKED

  1. RE: Walmart Customer Service
    KEISHA SMITH :

    My husband works at walmart. he is very uhappy at his job due to the fact that there is no professionalism in the management team.evryone that works at walmart is a friend of a friend. this simply means that nothing about one's performance can be said to management because it gets right back to the person, they dont get fired until it starts affecting management and then the person who makes the complaint like my husband in this case has to work in a hostile enviroment. i dont know where they get theeir employees but i do know if give people a chance to see what they are about and you see that this is not important to them then let them go because all you're doing by allowing them to stay in the company is promoting bad business.

  1. RE: Walmart Customer Service
    Brandie :

    I visited your new Super Walmart in Rantoul twice. I was very disappointed with two things. First, the yarn selection, you hardly have any yarn now. Before the store had changed locations I always bought yarn from this store. I do alot of knitting for fun and for business and I liked going to your store prior to the move.I loved your yarn before. Secondly I was unhappy with the associates help. I was looking for microfiber towels and asked a cashier, who was standing at the beginning of her isle since she was just standing there. She asked if I looked in housewares, yes I had. I asked her if it would be in the grocery area where the mops were. She said Ahhhh why don't you go check there. She should have taken me there or asked someone else. Needless to say I never did find any and throughout the store I passed maybe five employees, not one said Hello, or do you need help.There is an advantage to shopping at small local stores you at least get help and a friendly face.

  1. RE: Walmart Customer Service
    Linda Mc :

    On December 22, 2007 at approximately 9 AM, We drove 21 miles from my rural home to the Fulton, KY Walmart Store to pick up a few last minute items for Christmas and complete my grocery shopping for my family Christmas dinner. I had my shopping list and my husband and I were having a great time finishing our shopping for our family. As we entered the store, the door greeter stopped me and asked if I had a new purse. Stunned, I answered no, I had the purse for over a year. He then asked me if I had new boots on. Still not understanding why he was asking the questions, I stated that my boots were over six years old and had been bought in Edinburg Texas while on vacation. He then told me that I had set off the alarm as I entered the store. We were shocked since we did not notice the door alarm going off as we enter the store. He made me go back through the door twice. He then took my purse and made me go back through the door again. Again the alarm went off. He asked me if I had anything in my pockets. I turned my pockets wrong side out to show him I did not have anything on me. I have never been so embarrassed in my life with all the people staring at me. He then asked me to follow him to the service desk where he asked the lady at the desk to scan me and see what was making the alarm go off. She said the only way she could do that was if I were to lay on the counter and let her scan my clothing. I had on a Christmas sweatshirt which I bought at Rural King back in November for our Agency annual underpriviledged childrens' Christmas program on December 13th, old jeans,boots and socks, nothing new at all. When she said I would have to lay on the counter to be scanned, my answer was "OH HELL NO". She then told me to go ahead with my shopping and tell the clerk when I checked out that I set the alarm off when I entered the store. By this time, I was in tears and so humiliated that I could not even follow my list of items I needed. If I hadn't driven so far to complete my shopping, I would have left the store. My husband took the list and helped me get through it. As I checked out, I carefully watched the clerk to make sure that everything was scanned so I would not set off the alarm as I went out. I told him what the service clerk had said and he told me I would have to tell the ladies at the door on my way out, which I did. After them checking my receipts, I started out the door and the alarm went off. I turned to them and said, "I have been humiliated enough today, and almost stripped searched. I am going out this door now. You can call the police or do what ever you need to do, but I am leaving. HAVE A MERRY CHRISTMAS." My husband and I left Walmart, with me in tears and a massive headache. When I got home, I removed all my clothing, turned it all wrong side out and found nothing that would have possibly set off an alarm. I had worn the same clothing in other stores and not once did an alarm go off. I e-mailed the Walmart Comment Dept. but never received a reply much less an apology for the embarrassment. I didn't want anything but an apology and an explaination as to why a customer entering the store would be treated in such a manner. I have resigned myself to never entering another Walmart Store to shop. If I can't find the items I need at another store, I will just do without. I am not a vendictive person, but the treatment I received was so unnecessary, and evidently, the Walmart Headquarters has gotten so big, they don't care about the customer's feelings anymore.

  1. RE: Walmart Customer Service
    Melinda P. :

    My story is not so bad as some of the others, but I went to Walmart in Fayetteville, NC on Ramsey Road last week to pick up a few groceries and to get a video game for my boys as they had been sick with the flu for a week and couldn't play outside. I got my groceries and then ran to the video game department. It took me 15 minutes to get a clerk to open the case and once she did, instead of taking my game to the checkout, she proceeded to hold onto it while she got games out for several other people--people who just wanted to browse the games, not buy. I waited another 15 minutes for Martina to take my games to the counter. Then, she rung me up, but proceeded to answer three phone calls and talk to numerous other customers with my change in her hand, preventing me from leaving. I couldn't believe how stupid and rude this woman was--while my frozen items melted she just kept talking to other people instead of finishing my sale. I rarely shop at Walmart anymore because I hate the crowds and the lines, but I will certainly never purchase from the electronics department again. And, it will be a long, long time before I go back to Walmart at all, if ever!


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