Walmart Versus America?

| Contact Center/CRM Views and Analysis

Walmart Versus America?

Since a blog I did recently about Walmart customer service has generated a lot of postings regarding everything from customer service and selection to its (lack of) celebration of Christmas to the temperature in the store, I thought I'd post a link to an article in today's Washington Post that theorizes that despite the company's shortcomings, the amount of money saved on food and dry goods purchases by lower-income Americans more than cancels out the company's stinginess on benefits and wages.

I'm not defending the article, just posting a link:

http://www.washingtonpost.com/wp-dyn/content/article/2005/11/27/AR2005112700687.html

TES



Featured Events