| Contact Center/CRM Views and Analysis


Questionable Ring Tones, Clairvoyance-Phone Ban

February 1, 2005

Some not-terribly-important-but-still-interesting international consumer technology news for you--

Mobile phone users now have a novel option w/r/t their form of ring tones: living adult-film legend Jenna Jameson moaning and making other sexual noises, including the 30-year-old blonde talking dirty to the phone owners--in English or Spanish.

iMi Dios!

Latin American users can download a "moan tone" for $1.00 each, while customers in the United States will pay $2.50 for a moan. U.S.

Cell-Phone-Only Population Grows

February 28, 2005

I briefly mentioned in a past post (paragraph 6) that I belong to a growing group of urbanites who are entirely dependant on cell phones for communications, even in the home.

CNN recently covered the trend within a certain population, and I thought I would address this coverage:


WASHINGTON (AP) -- They're mainly young, single and urban. They move frequently, usually renting rather than owning their homes.

DVD Offers Cell Phone Mini-Docu Special Feature

March 1, 2005

I rented the Larry Cohen-cowritten film Cellular over the weekend (released 2004). I will avoid reviewing it here, other than to say that it was an enjoyable (i.e., entertaining) 'twist' on the writer's previous conceptual and gimmicky 2003 phone film, Phone Booth.

The purpose of this posting, however, is to directionally point to one of the featurettes that accompanies the DVD as a special feature.

Rather than focus on a behind-the-scenes making-of-the-movie (there is another featurette for that), Celling Out is a 20-minute mini-documentary that traces the history of cell phones, from the handheld "brick" in the 1970s to the contemporary cell phones that weigh a mere few ounces.

Literature Offered On Cell Phones

March 22, 2005

On the face of your cell phone appears one of the following texts:

"riverrun, past Eve and Adam's, from swerve of shore to bend of bay, brings us by a commodius vicus of recirculation back to Howth Castle and Environs."

"It is a street not of sorrow, for sorrow would be human and recognizable, but of sheer emptiness..."

"Everybody knew what she was called, but nobody anywhere knew her name.

Peeling The Couch Potato Off The Couch

April 8, 2005

Addicted to your favorite television show? Unable to function without regular updates from your preferred television shows and TV personalities? Fret no further, you'll soon be able to keep abreast on your mobile phones. The entertainment industry, slavering over the seemingly weekly new entrant of alternative forms of media into the market, is giving birth to the concept of "mobisodes," minute-long teasers and snippets of your favorite shows, delivered to your wireless device.

London Underground To Be Mobile Friendly By 2008

June 1, 2005

It's a shame, really. There are few places left in the world where one can get a break from the seemingly endless chatter of addicted cell phone users. Subways used to be one of them.

The London Underground, the oldest subway system in the world, was a shelter for millions of Londoners during the Blitz of World War II.

Banana In Your Ear!

June 2, 2005

Rather than focus on cell phone technology here, I would like to call your attention to this cell phone accessory (you HAVE to look) that was brought to my attention by an apparently perceptive mobile technology/product follower.


Designed for both the flip cell phone and the bar cell phone, this “cell foam” cover, created by San Francisco company Nanaco, is a perfect gift for obnoxious people who are constantly on their phones in public and who are typically speaking in a voice and manner so that everyone within a 37-foot distance (I polled and measured for the average mean) HAS to hear the one side of the conversation (because everyone cares about, and thinks you’re cool for, the night before having gotten “dude, so drunk with Tara Reid’s assistant’s second cousin who swore she would put in a good word...seriously, she did!”).


And so, this is an ideal gift for those people. Enable them to look even more like monkeys when they’re being overly invasive of your auditory space (as well as the space of everyone within 37 feet in every direction).

Germans Host Mobile Phone Throwing Contest

June 9, 2005

Ever wanted to hurl your phone away from you in frustration? Unless you're Russell Crowe in a New York hotel lobby, chances are, you generally restrain yourself. But now's your chance to do it officially, with chances to win prizes. On June 25th, Germany will play host to an expected 160 contenders in the mobile phone throwing championships.

Cellular Network Crashes In Norway...Again

June 22, 2005

According to a brief account by the Associated Press this early afternoon, Norway’s No.2 mobile phone service provider, NetCom, experienced its second network breakdown in the span of 10 days. The breakdown left approximately 200,000 subscribers without service for several hours today. 


An initial outage, in most of the country’s northern half, was reported by NetCom to be caused by human error during work on an exchange.


OK. Human error?

Better Broadband Across NYC Bridges

June 29, 2005

Fixed-wireless Internet provider TowerStream today announced its expansion in New York City. TowerStream’s fourth Point of Presence (PoP), in NYC, will provide widespread availability to the company’s wireless broadband for businesses in Brooklyn and Queens. 


“By completely bypassing Verizon's infrastructure and controlling our own network, TowerStream is able to offer more affordable prices and features for businesses of all sizes,” said Jeff Thompson, COO and president of TowerStream, in the company’s announcement. 


Businesses in the outer boroughs, across Brooklyn and Queens, are now able to choose reliable T1 and 100 Mbps connections, digital voice lines, bandwidth on demand, wireless redundancy, VPNs, disaster recovery, bundled data and video services. As well, TowerStream’s Quality of Service will also allow companies to prioritize the network’s bandwidth to support their high-importance applications. Further, new customers can opt for the company’s Rapid Installation Program, which guarantees the installation of equipment and access to the company’s network within 48 hours. 


TowerStream at this time has hundreds of customers in the New York metropolitan area, encompassing all five boroughs and New Jersey.

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