Here's a link to today's blog from Caroline Mayer from the Washington Post. Her issue is the continuation of the appalling customer service from Verizon. Since Verizon is one of my pet-peeve bad customer service organizations, I thought I would share:

http://blog.washingtonpost.com/thecheckout/2006/05/verizons_big_disconnect.html#comments

The comments posted to the blog, most of them by people who have run into the same problems (or worse) point to the fact that this company has GOT to clean up its customer service. What's the use of having a first-class network when you abuse your customers?

TES