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Witness Systems' blog

September 29, 2006

Workforce optimization provider Witness Systems recently announced that principal global market consultants Oscar Alban and Bill Durr have begun authoring a blog about the global call center market. Oscar and Bill have recently returned from a tour of the Asia-Pacific region, and have outlined their experiences and observations on the blog, which can be viewed at

Take a look to learn about what's happening in this region of the world that is becoming increasingly strategic to the call center market.


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