Carl Ford
10 Lessons from Volleyball, Part 2
Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...
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CloudTC and N-Able Acquired
"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...
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ProfitBricks: Where InfiniBand Meets Cloud 2.0
In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...
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Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
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10 Lessons from Volleyball
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...
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Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
Full Story »Who is David Wheeler?
November 2, 2010
As Dagny reflected on the collapse of the bridge, she was met by her Signalling Chief David Wheeler. Dagney never quite understood where David was coming from but through the years many things had changed. She considered the signaling system as incidental to the workings of the railroad. “Engines and Steel” [...]
DisUnified Collaboration
November 1, 2010
The Internet Wins because it is a decentralized system of redundancy that is delivering a highly available platform. We could make a case that Peer to Peer vs IP based routing is a future problem but today I have a far simpler one to talk about.
Word Processing.
I asked three friends to comment on a [...]
Catching the Corner of My Eye!
November 1, 2010- We as an Industry are consolidating Profitablly.
Sparked by the ViVo acquistion efforts in Brazil the Headlines today are from the WSJ about Telefonica and their expansion. We are friendly with many of their company employees from O2 in Europe and Movistar in Latin America. The article's quote César Alierta, CEO of Telefonica is very true to our experience of key personnel in these companies representing the management of capital and brand.
"The key factor for Telefónica to do anything is: first, human resources. Second, money," he explains.
You Can Never have Enough Friends
October 31, 2010
@Apple, @Google and @Microsoft.
People often give me more credit than I deserve. I am a well connected person, but I am ecclectic in my friendships and tastes. Often there is an expectation that I know “EVERYONE”. I don’t and some that I do know don’t necessarily want me to chase them around [...]
Nice Astricon Event
October 29, 2010
With a lot of Humility and some general fun, I want to compliment TMC and Digium on Astricon.
The event was very nicely attended and represented a growing trend in their market.
The overall trend I saw was the number of distributors that were in the booths. They represented a rich eco system of products available [...]
Sprint Displays Some Benevolent Behavior
October 18, 2010A big player in both the cell carrier and wireless broadband arenas, Sprint has been doing assorted charity work in some of the more vital U.S. markets. In the past week alone, two press releases have been issued regarding Sprint's philanthropy. If analyzed acutely, there may be some clues in the patterns of Sprint's contributions to local charities.
In the last couple of days Sprint has made charitable donations in Atlanta and Chicago, to help remedy the technological deficiencies specific to each community.
Sprint Executives Resign From Clearwire Board Due to Anti-Trust Laws
October 5, 2010
The three Sprint (S) executives that were residing on the Clearwire(CLWR) board have resigned, leading many to question the stability of the company. Sprint, owning 54%, is the majority shareholder of Clearwire. With three empty seats on the board and Sprint CEO Dan Hesse available to perhaps sit on another board, have more investment options been opened for both Sprint and Clearwire?
At face value, the reasoning for Sprint's resignation from the board is sound.
LA the Other California
October 3, 2010
We have arrived in LA and the difference between movies and computers is an interesting one. Content may be king in LA but apps are the story after Mobilize.
It's fitting that we are producing our version of the blend with 4G Wireless Evolution Television. We are following our friend Bob Bowman's, CEO of MLB.com, advice and charging for it because we have real costs.
You pay $1.00 for iTunes, so why not $20.00 for 20 hours of hearing the artists that make the technology that delivers the iTunes.
Here in LA Mobile Video is about entertainment, in Northern California the Mobilze story was the over the top folks. During App Time we have Ramu Sunkara founder of QiK speaking with friends who do telecollaboration.
While segmenting the market always makes sense, the consumer has a problem understanding why broadcast quality can be delivered for free on the Internet, and Telecollaboration costs so much.
Another dimension comes from the posting on social networks of people's personal video and likes from various (sometimes pirated) places.
In the end it may be that these markets have to find some blending. A video water cooler that allows point to point and commentary, entertainment and conversation.
I am looking forward to experimenting, learning and generally entertained by the conversations we are having while we are here. I expect I am
It's fitting that we are producing our version of the blend with 4G Wireless Evolution Television. We are following our friend Bob Bowman's, CEO of MLB.com, advice and charging for it because we have real costs.
You pay $1.00 for iTunes, so why not $20.00 for 20 hours of hearing the artists that make the technology that delivers the iTunes.
Here in LA Mobile Video is about entertainment, in Northern California the Mobilze story was the over the top folks. During App Time we have Ramu Sunkara founder of QiK speaking with friends who do telecollaboration.
While segmenting the market always makes sense, the consumer has a problem understanding why broadcast quality can be delivered for free on the Internet, and Telecollaboration costs so much.
Another dimension comes from the posting on social networks of people's personal video and likes from various (sometimes pirated) places.
In the end it may be that these markets have to find some blending. A video water cooler that allows point to point and commentary, entertainment and conversation.
I am looking forward to experimenting, learning and generally entertained by the conversations we are having while we are here. I expect I am
Tags: 4GWE, AppTime, Bob Bowman, Gigaom, iTunes, MLB, Mobile Video, Mobilize, QiK, Ramu Sunkara, Telecollaboration
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Streaming (& Archiving) 4GWE.
October 2, 2010The last three years have been pretty amazing. Thanks to Apple's iPhone we finally got to see what its like to have "full" access to the Internet. The iPhone shifted everyone's strategies, and where LTE looked like it would be slow to develop we now have initial implementations in scattered areas around the world.
However, this is no longer about the transport; it's about the application demand. Having verified the insatiable appetite the carriers are now racing to find ways to expand the coverage and recover the cost.
The question is can Wireless have parity with the customer's Internet experience at home and at work.
While many will tell you that the Web is dead, the reality is the Internet evolves. From a research project, to a modem extended email system, to the web , to music, to movies and now to mobile.
There is Something about a Tablet
September 30, 2010
Rich Tehrani was sitting with his wife and kids and his IPad at the lunch table.
The discussion turned to why the IPad was acceptable at the lunch table while a laptop would not be.
Here at Mobilize I am hearing the same thing from Nicolas Negroponte voice the same opinion about tablets.
Tablets can become part of the social experience acceptable as part of our culture?
The discussion turned to why the IPad was acceptable at the lunch table while a laptop would not be.
Here at Mobilize I am hearing the same thing from Nicolas Negroponte voice the same opinion about tablets.
Tablets can become part of the social experience acceptable as part of our culture?
Tags: Apple, Gigaom, iPad, Marvel, mobilize, Nicolas Negronte, Rich Tehrani, tablets
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