Carl Ford : 4G: For Generations to Come
Carl Ford

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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LG Breaks the Categories, but not the model

January 11, 2010

"It's not a Femtocell!"
Chris Zeigler at engadget took this picture and as asked what is this thing?

http://www.blogcdn.com/www.engadget.com/media/2010/01/lg-m13-ces-itw00-sm.jpg

If you live alone and you don't have to keep the family entertained.  Why have the Internet Access at the house and not with you.  That seems to be the reasoning behind the this terminal adapter.  That connects your LTE phone to the house and gives you connectivity. 

Given the fact that 60% of CES, was trying to move video from the Internet to the media server in the house, this would probably require some network smarts.  

In my humble opinion this places LG's LTE closer to the dual mode camp, but since they have femtocell strategies, it maybe this was an internal product that had to be different the LG / Nortel Femtocell.

Can we call it MonoMode?




Tags: Dual Mode, Femtocell, LG, LTE, Media Servers, Video

















Its a MSlate vs iTablet

January 11, 2010

Microsoft made a lot of statements, but when it came to the term tablet, the lexicon changed.  They want to call it a Slate.


Tags: Apple, HP, ITablet, Microsoft, Slate, mSlate




Google vs. Apple

January 5, 2010

Google and Apple are vying for your attention today.

If you are a carrier, your bed fellows are not staying the night! Google with the Nexus One announcement that is all about the Android operating system and not a carrier. And strangely enough the Apple iTablet maybe the same thing.

Axxcelerating the Apps

January 4, 2010

Mark Kelley Interview

November 27, 2009

The Taffy Pull of Nortel: Ciena & Ericsson

November 25, 2009

If the sum of the parts is never greater than the whole,  the dividing of Nortel into various sections has interesting implications.

First of all, Ericsson is on a hot streak right now.  It's announcements with ATT , T-Mobile and Verizon.  Its outsourced services with Sprint, has made Ericsson the leader in the market.  And its reflected in the fact that it now has an extra 5000 employees in the US.  

Most importantly,  It bought a cash cow for a mere $70M as the battle for 4G and LTE heats up they will be in their customers hearts already with the GSM support.

So its a pretty strong move.

On the other side, Huawei continues to capture the cable operators hearts and it will be interesting to see where the operators link between their IMS plans and the existing structure. 

However, if integration services are the story for the future, then an opportunity probably exists for other companies to build that kind of a service.

One place where Integration will be tricky at best is CienaNortel had a long history of walking to the beat of its own drummer on interoffice facilities, as the migration to ethernet continued it had a legacy mindset that carried over and doe not match well to Ciena.

So the question of how the nearly $ 800 M acquistion of the Nortel Ethernet assets get managed will be interesting to see.   My own expectation is this may be a bitter pill to swallow and Nokia Siemens maybe grateful they did not win the bid.







Tags: ATT, Ciena, Ericsson, Huawei, Nokia Siemens, Nortel, Sprint, T-Mobile, Verizon Wireless

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All The Free in China

November 16, 2009

I am STUNed with the Jonathan Rosenberg / Skype announcement.

November 9, 2009

The appointment of Jonathan Rosenberg as Chief Strategy Officer adds a new wrinkle to a career that started in "The Labs" and now moves beyond Cisco.  He has followed voice to app side all his career, and now he is at the right place to look at the application of all he knows.

Candidly,  I was feeling like all the can SIP save Skype discussion was a waste of time.  My thoughts were that the courts were going to be the place where this got settled and not in the standards bodies.

However, I was mistaken.  While I believe much of the knowledge about NAT traversal came from the capabilities embedded in Paradial, the world was off chasing the use of SIP as a solution.

Upper management found a strategy at a deeper level.  Namely to make it so that Skype now had the benefit of Jonathan (Prior Art) Rosenberg.

If ever there was someone who had been looking at the issues of NAT traversal Jonathan has been the guy. From the development of MIDCOM, STUN, ICE, TURN and of course SIP,  Jonathan has been there.

Mind you, the addition of another Jonathan at Skype also indicates where the company is heading even after being acquired.  You can think of Jonathan as being at the beginning of SIP coming somewhat full circle.  From adapting the Web model to telecom to now guiding the SIP model into the Enterprise, Jonathan is going to be well positioned.

Tags: CSO, ICE, Jonathan Rosenberg, MIDCOM, SIP, STUN, Skype, TURN, ViPR

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Clearwire Goes Live with WiMAX in Dallas, Chicago, Charlotte

November 5, 2009

The long wait for WiMAX in the Windy City as well as the DFW Metroplex is over -- as we expected, Clearwire is now selling services in both cities, keeping with the company's strategy of "soft launching" markets online before staging an "official" market opening with all the attendant hoopla.

Since it's Nov. 1, time for a new map -- and the one on the Clear.com website now shows Chicago "in the green" of Clearwire services, while adding Dallas/Fort Worth to the list of cities with service in Texas.




In North Carolina, the cities of Charlotte, Raleigh and Greensboro are also now listed as "live," so it looks like Clearwire should be able to make good on its promise to step up subscriber numbers in Q4, simply by having lots more markets selling services.

The big ones, however, are Chicago and Dallas -- two huge metro areas where Clearwire will see how it fares against existing service providers. In Chicago, Clearwire also has its first true "commuter" city, since thousands there ride the rails every day, to and from work, play, school and in just general getting-aroundness.

Will WiMAX's ability to connect while mobile make a big impression? We are only now just going to find out. We'll have some more thinking on Clearwire market launches later this week.










Radvisions Unified Communications Summit, TelAviv

November 3, 2009