Carl Ford : 4G: For Generations to Come
Carl Ford

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Posts about Mobile Internet as of October 26, 2009

October 26, 2009

Posts about 4G Wireless as of October 26, 2009

October 26, 2009

Seriously ATT vs. GoogleVoice is a nice way of Asking the FCC for Help

October 26, 2009

China and the iPhone

October 26, 2009

It may be that ATT is good as it gets with the iPhone.

I have already commented on the fact that Telefonica is not having the same dramatic impact with the iPhone as ATT (Verizon [ NYSE: VZ] announced a 30% drop in earnings and slower growth than ATT ).

In China the Nokia E71 has a good following (I am still an N95 fan) and the  cost of the iPhone is equivalent to a $1,000 US dollars over there.  The discussion of Nokia's efforts to protect patents Apple may have violated seems late, but I suspect it will work itself out like many of these do before the court has to make a decision.  IMHO, It probably has more value in the EU to show market / thought leadership than financial value.

More importantly as China continues to manage the operations of their end users the ability to use WiFi has been disabled.  Like the issues of Skype via TOM in China, a closed iPhone with only the carriers network is not as interesting as an IPhone with WiFi.  However, it allows the state to know what it wants to know.

Of course in China if you capture less than .001 of the market you are still busy, so the iPhone success is pretty much a guarantee.

Tags: ATT, Apple, China, China Unicom, E71, N95, Nokia, Skype, TOM, Telefonica, Verizon Wireless, o2










Posts about Mobile Internet as of October 25, 2009

October 25, 2009

Posts about 4G Wireless as of October 25, 2009

October 25, 2009

Posts about Mobile Internet as of October 24, 2009

October 24, 2009

Posts about 4G Wireless as of October 24, 2009

October 24, 2009

Posts about Mobile Internet as of October 23, 2009

October 23, 2009

Posts about 4G Wireless as of October 23, 2009

October 23, 2009