Carl Ford : 4G: For Generations to Come
Carl Ford

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Posts about Mobile Internet as of October 22, 2009

October 22, 2009

Posts about 4G Wireless as of October 22, 2009

October 22, 2009

Posts about Mobile Internet as of October 21, 2009

October 21, 2009

Posts about 4G Wireless as of October 21, 2009

October 21, 2009

Report Excerpt: Market Launches Keep Clearwire on Target

October 20, 2009

Editor's note: The following is an excerpt from our latest quarterly report on all things Clearwire, the CLEARWIRE NTK OCTOBER 2009 (need to know) report, available now for the low low price of $4.95. In this excerpt we talk about how Clearwire's on-time, on-target market launches in Atlanta and Las Vegas, as well as a host of smaller cities, have kept the company on target with its ambitious 2009 rollout plans. For the full report, order online here. Report excerpt follows:

Vegas, Atlanta and Silicon Valley - but where is Chicago?

Easily the most positive sign for Clearwire during the hot months was its on-schedule rollout of services in Atlanta and Las Vegas, the two bigger markets Clearwire had said it would launch during the summer -- and did.



Posts about Mobile Internet as of October 20, 2009

October 20, 2009

Posts about 4G Wireless as of October 20, 2009

October 20, 2009

Your Huddle Masses Yearning to be Free

October 19, 2009

Fundamentally the world of packets changed the model of communications forever from one of accessing a stream to establishing a session.  Streams are continual and choose to use them to transport, while sessions are virtual and you create them and send them off from your easiest access point to the ocean of packets passing by. 

Why the crude metaphor?   We are again at that point where the Internet is being challenged at its very core.

Fundamentally the pricing model of streams is being applied to sessions. 

The reason this is important is because the application war is heating up and questions about how numbers are being connected, applications are being allowed on networks and carriers are behaving are driving congressional letters.

If you do not want the sessions to be priced based on usage send me a note.



Tags: AppStore, Charging, Congress, regulation

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Posts about Mobile Internet as of October 17, 2009

October 17, 2009

Posts about Mobile Internet as of October 16, 2009

October 16, 2009