Carl Ford : 4G: For Generations to Come
Carl Ford

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Posts about Mobile Internet as of October 22, 2009

October 22, 2009

Posts about 4G Wireless as of October 22, 2009

October 22, 2009

Posts about Mobile Internet as of October 21, 2009

October 21, 2009

Posts about 4G Wireless as of October 21, 2009

October 21, 2009

Report Excerpt: Market Launches Keep Clearwire on Target

October 20, 2009

Editor's note: The following is an excerpt from our latest quarterly report on all things Clearwire, the CLEARWIRE NTK OCTOBER 2009 (need to know) report, available now for the low low price of $4.95. In this excerpt we talk about how Clearwire's on-time, on-target market launches in Atlanta and Las Vegas, as well as a host of smaller cities, have kept the company on target with its ambitious 2009 rollout plans. For the full report, order online here. Report excerpt follows:

Vegas, Atlanta and Silicon Valley - but where is Chicago?

Easily the most positive sign for Clearwire during the hot months was its on-schedule rollout of services in Atlanta and Las Vegas, the two bigger markets Clearwire had said it would launch during the summer -- and did.



Posts about Mobile Internet as of October 20, 2009

October 20, 2009

Posts about 4G Wireless as of October 20, 2009

October 20, 2009

Your Huddle Masses Yearning to be Free

October 19, 2009

Fundamentally the world of packets changed the model of communications forever from one of accessing a stream to establishing a session.  Streams are continual and choose to use them to transport, while sessions are virtual and you create them and send them off from your easiest access point to the ocean of packets passing by. 

Why the crude metaphor?   We are again at that point where the Internet is being challenged at its very core.

Fundamentally the pricing model of streams is being applied to sessions. 

The reason this is important is because the application war is heating up and questions about how numbers are being connected, applications are being allowed on networks and carriers are behaving are driving congressional letters.

If you do not want the sessions to be priced based on usage send me a note.



Tags: AppStore, Charging, Congress, regulation

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Posts about Mobile Internet as of October 17, 2009

October 17, 2009

Posts about Mobile Internet as of October 16, 2009

October 16, 2009