Carl Ford : 4G: For Generations to Come
Carl Ford

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Posts about 4G Wireless as of October 16, 2009

October 16, 2009

Posts about Mobile Internet as of October 15, 2009

October 15, 2009

Posts about 4G Wireless as of October 15, 2009

October 15, 2009

Posts about Mobile Internet as of October 14, 2009

October 14, 2009

Posts about 4G Wireless as of October 14, 2009

October 14, 2009

Report Excerpt: Why Dearth of Devices Hurts Clearwire

October 13, 2009

Editor's note: The following is an excerpt from our latest quarterly report on all things Clearwire, the CLEARWIRE NTK OCTOBER 2009 (need to know) report, available now for the low low price of $4.95.

In this excerpt we talk about why we think the lack of interesting WiMAX end-user devices (or the overpriced ones that did launch) have kept users from flocking to Clearwire's 4G wireless broadband offering. For the full report, order online here. Report excerpt follows:



Prices and Devices: Waiting for a reason 'Why' to try WiMAX
Without a doubt, the coolest thing about WiMAX is its ability to provide a true broadband connection with cellular mobility. One of Clearwire's biggest problems, however, is a lack of a compelling reason to take advantage of that mobile connection -- and the dearth of devices that would allow you to even try.

The growing popularity and use of smartphones points to another WiMAX weakness -- the lack of truly portable devices that can take advantage of the technology's superior connectivity.




Posts about Mobile Internet as of October 13, 2009

October 13, 2009

Posts about 4G Wireless as of October 13, 2009

October 13, 2009

Posts about Mobile Internet as of October 12, 2009

October 12, 2009

Posts about 4G Wireless as of October 12, 2009

October 12, 2009