Carl Ford
10 Lessons from Volleyball, Part 2
Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...
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CloudTC and N-Able Acquired
"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...
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ProfitBricks: Where InfiniBand Meets Cloud 2.0
In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...
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Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
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10 Lessons from Volleyball
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...
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Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
Full Story »What People Don't Get about Windows 8
November 2, 2012We can argue the values of companies;
- Amazon,
- Apple,
- Google,
- Microsoft.
We can argue the value of networks;
- ATT,
- Sprint,
- T-Mobile,
- Verizon.
In the end they are not the where what we see.
What we see is look and feel. We are going through a revolution on the web that is not about speeds and feeds but about user experiences.
Google Earnings Drop Shows a Shift on Top
October 20, 2012While the news leaked early and made tweets look like a stock ticker, the data behind the story tells a different story.
As you will recall from discussions with Bill Volk that later were reported in Gigaom, the difference in the world of Android and Apple has a lot to do with the charging for an app vs. the commercials around an app.
In the recent Google Earnings" href="http://online.wsj.com/article/SB10000872396390444868204578067101716321238.html?mod=googlenews_wsj" target="_blank">WSJ article the statement is made "About half of all U.S.
AirTime is Exactly What it Needs
October 19, 2012The Deal Book in the NY Times shows that even startups with pedigrees have problems breaking out. Airtime looks like a Google hangout upgrade.
But at the end of the day, what is the driver for these things.
It's one thing to build something for facebook which is how AirTime expects people to connect, but its another to think of video as part of every day communication.
iPhone5 Sales are still strong
October 15, 2012According to Richie Jennings the iPhone5 is not being impacted by the Map Failure is not showing up in sales.
Most friends are still waiting for the iPhone5 and while I have been anticipating the new mini iPad, the iPhone maniacs are all around me.
It's hard not to believe that iPhone5 sales are going to make the 4Q stock price a problem for many who are playing with shorts right now.
I also imagine that the iPhone5 form factor will be a subject of discussions when the new iPad arrives.
Android UpDate
October 15, 2012As a good friend puts it, when Google supports a product it's hard to tell. The company lives virtually in so many ways and for those of us who tried the "GPhone" it was an interesting experience having HTC try to be customer care after T-Mobile punted.
So for many there is some skepticism on the new Developer Console, but it does solve a few problems that are familiar to the small app developer.
What’s new in the Developer Console preview:
Updated look and feel
New publishing experience, ability to compare new and old APK versions
Create store listings in more languages
Statistics on user ratings and reviews
Updating your app in the new site makes automated store listing translations available to users on the web
The following features are not yet supported in the new Developer Console.
The Economy of America is App Based?
October 8, 2012
Well not yet, but here is an interesting thing you can do. Â You can watch the american economy via an app. Â There are very few things that excite, but the way the government has been moving to an egov environment (in all administrations) is one of them. Now I have to get us focused on [...]
If T-Mobile buys MetroPCS Who Will Take the LEAP?
October 8, 2012The NY Times puts it very well this is a Turbo IPO for T-Mobile. It solves a variety of problems for T-Mobile. As you know they were forced to be left at the altar by the FCC when they try to merge with ATT.
There are people suggesting that Sprint would come in to acquire MetroPCS out from under DT, but I have to think that Sprint has too much on its plate already.
Regrets before the Show
October 2, 2012When you start planning events you focus on the audience and you think about what needs to be done to provide knowledge transfer about the subject.
For example, In Mobility Tech we are going to be talking about the data explosion, because the network planners are the people we are looking to support. So we are talking about how to manage, coverage, speeds and feeds (backhaul). We are also looking at the relation to of apps to the carriers (although most of apps content is in the HTML5 Summit).
The WebRTCbook, Book Review.
October 1, 2012
We have to give Dan Burnett and Alan Johnston alot of credit for getting a book out so quickly on such dynamic content. Â For years the elite of SIP have known that the SIP protocol was mired in the telecom strategies that represent so many additional complexities to the protocol that a âSIP Liteâ vision [...]
Before You Buy the iPhone 5 Ask Yourself where is the iPad4
September 14, 2012Were you excited about September 12th. Was it nice of Apple to give us a day after 9/11 to look forward to and not feel so of the past.
Then it was disappointing to find it was light faster cheaper but not....
Revolutionary, Remarkable, Redefining, Rejuvenating, etc.
