Carl Ford : 4G: For Generations to Come
Carl Ford

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Posts about 4G Wireless as of October 7, 2009

October 7, 2009

As the Promoter for the Fight: I would like to get credit

October 7, 2009

Yesterday, we taxed the system of a friends conference server with a call about Net Neutrality.  It was covered by many other media outlets, which did not give us credit for the call.  It included Hank Hultquist of ATT, Todd Daubert of Kelley Drye and Dave Erickson of Free Conference call.  Rick Whitt was to be on the call, but had to pull attend to other matters.  It was a great call.  And as usual I was my orthogonal self.  I may not be a lawyer, but I make any Congressman proud in confusing the issues.

If you want to listen to the call for yourself listen hear.

Of course, All parties have agreed to come back for round 2 in Miami January 20th at 4GWE

Although Dave Erickson will part of another session about the issues of Applications Compensation.




Tags: Adam Bender, ATT, Communications Daily, Dave Erickson, Free Conference Call, freeconferencecall.com, Hank Hultquist, Net Neutrality, Todd Daubert, Warren Communications

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Net Neutrality Podcast: We Melted the Server, but kept the Record

October 7, 2009

Posts about Mobile Internet as of October 6, 2009

October 6, 2009

Posts about 4G Wireless as of October 6, 2009

October 6, 2009

Posts about Mobile Internet as of October 5, 2009

October 5, 2009

Posts about 4G Wireless as of October 5, 2009

October 5, 2009

Can the Enhanced Service Provider exemption stay in place?

October 5, 2009

What Is and Isn't under the FCC Jurisdiction

October 5, 2009

Can the Enhanced Service Provider exemption stay in place?

On the Google Policy Blog Rick Whitt responds to the FCC letter from ATT regarding Google Voice.  It is very pertinent to the discussion we are having on the Calliflower call tomorrow about Net Neutrality.

We could say the carriers are suffering from a little enhanced services envy, given the fact that Verizon wanted to be compared to Google at the last wall street conference they attended.  In this case ATT wants to point out that GoogleVoice admits that because of tariff anomalies, it is not servicing the rural markets, but does not consider this their battle.

So Let's see if we come to a common ground tomorrow, about what exactly the FCC is trying to accomplish.



Tags: ATT, Enhanced Services, FCC, Google, GoogleVoice, Rick Whitt, Verizon

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Posts about Mobile Internet as of October 4, 2009

October 4, 2009