Carl Ford : 4G: For Generations to Come
Carl Ford

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Does anyone have enough time anymore to enjoy their Memories

May 29, 2012

What’s to “Like” about the Facebook IPO

May 27, 2012

Last Weeks Rant – Well That Was Disappointing

May 25, 2012

A Day Full of News.

May 15, 2012

Rob Hawkes at Hackday in the UK

May 15, 2012

Facebook: You Still Can Judge Them by Their Cover

May 14, 2012

So if you want to be excited by Facebook they are going to take a page of GoogleAds and make a Facebook network of ads outside of their site.

So now not only will I feel violated by their ability to be my security login with other sites, but I will be paranoid about the ads that pop up while i am on other sites.

This stock is going to launch and I am going to having something more to kvetch about to a world in love with the experience.

Derrick Harris of Gigaom touches the subject very handily, but at the end of the day, I feel we are off topic.  

The Yahooligans at the Gate

May 14, 2012

Well,  so much for Scott Thompson, reign at Yahoo!.  He over saw the stock rising and announced layoffs.  So as recent CEO's go his vision was perfect.  In fact he ended up getting himself and five members of the board layed off as well.  

Android & Chrome and Somewhere in Between

April 20, 2012

I have a rough time considering myself press or an analyst.  On the Press side I have been trained to always consider a press release as a strategy and not news.  On the analyst side, my perfectionism comes in and I would want more opinions before I share mine.

I find that particularly true when people become very linear, like the way that our friends in the news have picked up on people abandoning Android for development.

Has Apple Cornered the Market on Passion?

March 30, 2012

China Mobile in Flux

March 22, 2012

The worlds largest Mobile Operator seems to be going through a major purge, with police investigations and executive resignations.  I am not sure what to make of it.

I find China Mobile a major wild card in the world market since they are committed to TD LTE and have been assisting other players around the world to follow them.

I am not sure if this a pull back on that policy or an internal issue.  The new chairman Xi Guohua is a loyal party member and this could be more about the local structure than the Internationalizing of China standards.

I have had discussions with brillant financial friends who have discounted my thoughts about the impact of chinese standards on the rest of us.  However the reality is that Huawei is delivering solutons cheaper to the current carriers and China Mobile is delivering services in mass to the point where they are a market.