Carl Ford : 4G: For Generations to Come
Carl Ford

Genesys Bought Altocloud Because AI is the Future

Genesys has completed the acquisition of privately-held Altocloud Ltd., a cloud-based customer journey analytics provider founded and led by CEO Barry O'Sullivan.We...

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The Rise (Again, and again, and again) of Edge Computing

Where computing power resides is like a sin wave.  Just ebbs and flows from being centralized to being on the edge.  When...

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WWIII: Fight Between BigTech AI, Regulators and Lawyers is Coming

The EU's GPDR or allows General Data Protection Regulation which goes into effect next year includes a right to an explanation of decisions...

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EU GPDR Devastating to AI

Very important guest blog post originally found on Techzone360.Last September, a U.K. House of Commons committee concluded that it is too soon to regulate...

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Where is the Money in Communications Platform as a Service

How can today's wholesale carriers, operators and service providers meet the needs of those hanging on to PSTN and such while at...

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Where your UC solution should be is not the same for every business

There are quite a few debates about where a business Unified Communication solution should physically be located.  Should it be customer premise...

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CafeX Sees Call Center Converging with CRM

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know...

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Unicorn Awareness 8 of 149: Fanle

June 25, 2016

Unicorn Awareness 7 of 149: ForeScout

June 24, 2016

Unicorn Awareness 6 of 149: SMS Assist

June 12, 2016

Unicorn Awareness 5 of 149 (gain of 2 (again)): Cylance

June 9, 2016

Unicorn Awareness 4 of 147: Zoox

June 5, 2016

Proxim Announces FCC Mandated Hardware Updates

June 2, 2016

Ken Brioagh and I debated whether this was news or not.  In effect, I lost so I am covering the information here.  See below for the announcement by Proxim Wireless.  To me this is like a car recall, so I count it as news.  

All Hands on Deck with Roger Von Oech

June 2, 2016

Unicorn Awareness 3 of 147 (gain of 2): WeWork

May 28, 2016


May 22, 2016

Unicorn Awareness 2 of 145: Kik Interactive

May 19, 2016