Carl Ford : 4G: For Generations to Come
Carl Ford

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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The Power at the Edge

October 28, 2011

People are expecting that the way they communicate in their everyday life is all part of the services they buy with their phone.  The regulatory concepts of access and content mean little to end user.  They expect that everything works, and they have not noticed that everything does not work together. The Real time communications event did a nice job of exploring that opportunity. 

Interview with Chris Mayer, Verizon VP

October 25, 2011

4G LTE It's Rockin The Speeds and Feeds.

October 25, 2011

It’s hard to argue with common sense.

 

For those who don’t know Verizon is making it happen with over 160 cities turned up so far with amazing speeds above their promised numbers.  Once the load gets on the network they will deliver what they promised, but as Chris points out it’s hard to imagine an application for consumers that notices the difference between 10 MB down and 21 MB down.

While attending the IIT RTC event I was fortunate to interview with Chris Mayer of Verizon about the state of 4G LTE.  Chris is involved in the development and design of systems integration and testing and his insight as to where we stand with Verizon Wireless 4G LTE roll out is informative. 

Envy + Google

August 3, 2011

A Little Leavity For These Times

August 2, 2011

Devcon5 New Additions

July 25, 2011

The Plus in Google+ may mean Therapy

July 14, 2011

Transcript of the ICC & FUSF conference call on the FCC NPRM

February 25, 2011

Regulatory 2.0 Call on ICC and USF NPRM FCC order.

February 25, 2011

Here is the transcript from our call.
Javascript is disabled. Some features will not be available or work improperly. For the BEST experience, enable javascript. Carl Ford Welcome everyone.
This is Carl Ford. I wanna thank everyone for participating here. I see people dialing in still.

Regulatory 2.0 to be Streamed on Friday February 4, sign up now

January 30, 2011

Please press play, or copy the link below
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