Carl Ford : 4G: For Generations to Come
Carl Ford

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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The Power at the Edge

October 28, 2011

People are expecting that the way they communicate in their everyday life is all part of the services they buy with their phone.  The regulatory concepts of access and content mean little to end user.  They expect that everything works, and they have not noticed that everything does not work together. The Real time communications event did a nice job of exploring that opportunity. 

Interview with Chris Mayer, Verizon VP

October 25, 2011

4G LTE It's Rockin The Speeds and Feeds.

October 25, 2011

It’s hard to argue with common sense.

 

For those who don’t know Verizon is making it happen with over 160 cities turned up so far with amazing speeds above their promised numbers.  Once the load gets on the network they will deliver what they promised, but as Chris points out it’s hard to imagine an application for consumers that notices the difference between 10 MB down and 21 MB down.

While attending the IIT RTC event I was fortunate to interview with Chris Mayer of Verizon about the state of 4G LTE.  Chris is involved in the development and design of systems integration and testing and his insight as to where we stand with Verizon Wireless 4G LTE roll out is informative. 

Envy + Google

August 3, 2011

A Little Leavity For These Times

August 2, 2011

Devcon5 New Additions

July 25, 2011

The Plus in Google+ may mean Therapy

July 14, 2011

Transcript of the ICC & FUSF conference call on the FCC NPRM

February 25, 2011

Regulatory 2.0 Call on ICC and USF NPRM FCC order.

February 25, 2011

Here is the transcript from our call.
Javascript is disabled. Some features will not be available or work improperly. For the BEST experience, enable javascript. Carl Ford Welcome everyone.
This is Carl Ford. I wanna thank everyone for participating here. I see people dialing in still.

Regulatory 2.0 to be Streamed on Friday February 4, sign up now

January 30, 2011

Please press play, or copy the link below
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