I have extolled the benefits, features and exciting growth of Hosted Unified Communications for several years. However, I realize that many of you have only recently begun to read my blogs and, therefore, are not aware of the range of data on the market, value propositions and suggested sales methodologies discussed in this blog. To that end, I will cover, once a week, some of the problems or issues businesses face which are solved by implementing Hosted UC.
Generally speaking, the following represent the seven benefits of Hosted UC:
Most of the participants in the IP Community and ecosystem can list these benefits, but few can actually give pertinent details or facts that define the range of improvements.
Long gone are the days of simply selling a product and moving on to the next customer. Today’s competitive telecom environment (all business environments, actually) calls for providing consistent, high-level customer service and support throughout the product lifecycle. It follows, then, that support is no longer the exclusive job of the Customer Service and IT Support departments; taking care of the customer’s issues is now part of everybody’s job description.
In 1996, Hilary Rodham Clinton published her book, “It Takes a Village (and Other Lessons Children Teach Us).” In it, she focuses on the impact people outside the immediate family have on a child’s life, for better or worse, and advocates for a society that meets all of a child’s needs.
This week, the U.S. Court of Appeals for the District of Columbia Circuit struck down the rules established by the FCC to preserve the concept of an “open” Internet. The appeals court essentially supported the position of the network and Internet service providers that they should be able to manage and operate their networks without interference by the FCC. While logically that makes sense, it creates an environment where the consumer may face higher cost, poor service and even a continued loss of privacy.
Every year since the early nineties, I have had the opportunity to participate in a meeting where we positioned our sales teams to sell products. It is a very important event because it provides the management team of the company an opportunity to communicate strategy, priorities and new product information to sales. It is also a time to augment existing sales skills and team camaraderie. It is an exciting and very important meeting and event.
The Consumer Electronics Show is a huge gathering of vendors hawking all manner of products, from small electronic connectors to large SUVs. This was my third such visit and, when it comes to new technology announcements, perhaps the least rewarding. However, there were a few things that caught my attention.
First, wireless and mobility is in. From the connected car, home, extended batteries and all manner of handheld devices, it is clear that the demand to access anything from anywhere at any time using any device is being met.
Over the weekend, I saw a program that compared the marvels of technology from the film “Back to the Future II” with what has actually come to pass. The film, released in 1989, looked at what we could expect 25 five years out, or in 2015, through the eyes of its hero, Marty McFly. Well, we are nearly there and in position to take inventory of the forecast and what was actually delivered.