Erik Linask : Convergence Corner
Erik Linask
writer

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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What are the hottest topics in Silicon Valley?

July 12, 2011

What's the hottest topic in technology today? If your business is located in Silicon Valley, however you answered the question, TMC wants to know next week at the San Jose Marriott.

New and Improved Quick View from Cablevision? Not so Much.

July 2, 2011

Cablevision has certainly tried to create an easy way to personalize viewers' experiences with Quick View - a must considering the alternative options for video content delivery, including several online sources that continue to increase in popularity. But, it's not a feature I will be using much, at least not until they make Quick View an enjoyable experience.

Got In-flight WiFi? Hipmunk Knows

June 29, 2011

For the mileage whores out there - those who stick to the one or two airlines with which they have accumulated massive points or miles - there is little recourse, though they do gain the benefits of flight awards and elite status. But, for those who are more flexible with their choice of airlines, there's an easy way to choose you airlines, thanks to Hipmunk.

Why Your Business Must Form a Social Media Strategy Today

June 27, 2011

Social media has become an almost unstoppable presence for a number of reasons - the same reason businesses must give it an ear - and a mouth. It's a binding phenomenon, often brining users with like interests together, ignorant of geography and technology. People engage in social media (just look at the numbers). It crosses the social barriers traditional advertising have often struggled to overcome, relying on interpersonal relationships to create links. It's simple, quick, and cost-effective. It's measurable - with the right technology businesses can easily determine the effectiveness of their social media efforts.

Tweeting Isn't Just for Birds

May 24, 2011

One hundred and forty characters. One tweet. Such a small space, yet one that has become powerful beyond its size. What can you accomplish in just a few words?

Sports Illustrated iPad Version a Winner (Finally)

May 20, 2011

SI started off on the wrong foot, adopting an all-paid model initially, but now that it has stepped back from that approach, it has brought a rich, electronic experience to its subscribers - on that other publications would do well to emulate.

What You Need to Know About HTML5

May 19, 2011

To provide an ongoing forum for discussing HTML5 applications as they materialize - and the technology behind them - Joe Mazzeo, founder of the Crossfire Group, has started a new HTML5 blog. "This blog is dedicated to those seekers with a passion to actually read and learn about those technologies that will bring the future of the Web to fruition and radically alter our lives," writes Mazzeo.

Will Sony's Playstation Network Intrusion Give New Life to Game Discs?

May 5, 2011

Ultimately, while Sony will suffer from the breach of its network, the bigger hit will be on the gaming industry as a whole. Consumers won't quickly forget this incident and will be reluctant to return very quickly to downloading games. Looks like it's time to increase production of game discs once again.

To Read or Not to Read (on Your iPad)

May 4, 2011

A recent study by Simba Information suggests that 40 percent of iPad owners do not read e-books on their iPads. Should we be surprised? I think not, but Michael Norris, senior analyst and author of the report, says, "A lot of people equate the sale of a new gadget with the creation of a new reader, and it just doesn't happen."

Need an Education in Video? Business Video Expo West 2011 is Your Experience

May 3, 2011

TMC and Interactive Media Strategies have just announced the program for the second Business Video Expo, which will be collocated with ITEXPO West, September 13-15, 2011.