Erik Linask : Convergence Corner
Erik Linask
writer

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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SIPNOC Agenda Announced to Drive SIP Awareness

April 7, 2011

The SIP Forum has announced the official agenda for SIPNOC 11, which will be held at the Hyatt Dulles Hotel in Herndon, VA, April 25-27, and will be keynoted by FCC Chief Technologist Dr. Douglas C. Sicker.

Customer Satisfaction is all About Access to the Right Information

April 6, 2011

Customer satisfaction is a pretty simple game - and it really is a game, if you consider the company in any particular industry that scores higher in customer sat wins the market.

Can Skype Bring Back the Phone Booth?

March 31, 2011

Thanks to the popularity of Skype, we may be witnessing the rebirth of the phone booth, thanks to an initiative driven by Enterprise Estonia. As part of its mission to drive innovation and entrepreneurial spirit in the Baltic nation, Enterprise Estonia commissioned a standalone Skype station, which has been installed at Tallinn's airport.

What Service Providers Need to Know About SIP Trunking

February 2, 2011

Ingate kicked off its SIP Trunk-Unified Communications Summit, again collocated with ITEXPO, with a new feature - a service provider focused day.

ITEXPO Conference Sessions Kick Off

February 2, 2011

Addressing the needs of the millennial generation... ITEXPO East 2010 addresses the latest technologies and their impact on your business.

Interactive Intelligence's Enterprise Cloud Comms Panel at ITEXPO

February 1, 2011

Rich Tehrani leads the panel discussion on Cloud Communications in the enterprise at a pre-ITEXPO event sponsored by Interactive Intelligence.

Broadvox and Ingate: SIP is Here to Stay

February 1, 2011

To find out more, including how to overcome these obstacles, and also how to effectively deploy SIP Trunks, visit Broadvox (booth 606) on the ITEXPO show floor this week, and stop by Ingate's SIP Trunk-Unified Communications Summit, going on all week at the Miami Beach Convention Center.

Time to Trade in Plastic Campaign Signage for Social Media

November 2, 2010

The point - independent of any political views, as these unsightly displays of fiscal and environmental indifference are hardly limited to any single party - is that in today's age of electronic engagement and social media, this old fashioned strategy should have already become a historical phenomenon.

Asterisk Popularity Rises in Latin America

October 26, 2010

More specifically, he suggests that Asterisks' flexibility - and all the things that Asterisk can "be" allow telecom providers like 2N to introduce new services to their existing customers.

AstriCon 2010 Kicks Off with SRO Crowd

October 26, 2010

Today, I'm back at the venue as AstriCon 2010 kicks off, with a standing room only crowd at the opening session, Asterisk 1-2-3, where Jared Smith, Fedora project leader at Red Hat, began with a discussion of all the things Asterisk is, including a product for carriers and service providers.