Erik Linask : Convergence Corner
Erik Linask
writer

How is Successful Marketing like a Successful 401K?

I was recently interviewed by Content Marketing Examiner on the topic of content marketing and in this interview you get to hear...

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Effectively Telling Your Product's Story

One of the most interesting aspects of my career is watching the thousands of companies I have met over the years make...

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Dialogic and Cisco Round Out Day's NFV News

It’s been a busy week regarding NFV and the software telco (R)evolution. First off Dialogic had some solid thoughts on six of...

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The Big Deal about Big Data Analytics

By Greg Owens, Senior Director Customer Experience Solutions Marketing, Alcatel-Lucent

 

The rise of big data is causing service providers to ask some big questions: How should we store our data? How long should we keep it? What parts of it are relevant to our business? Most importantly, how do we get value from it? To turn big data into a big deal, service providers need to extract insights that can help them make smart business decisions and improve the customer experience.

 

The value of big data is all in what useful and actionable information it can provide. I find it exciting to see how service providers use big data analytics to gain new insights and solve complex problems. With this post, I’ll look at some new research by industry analysts and three key opportunities that big data analytics presents to service providers.
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WebRTC: The Revolution Won't Occur Without a Media Server

Next Thursday at the WebRTC Conference and Expo, I’ll present a conference keynote that might not be exactly what attendees expect...

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Software Telcos Based on NFV Want Less Equipment Provider M&A

Mergers are nothing new but about a decade ago in the telecom market they reached a fever pitch when SBC purchased AT&T...

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Linux Foundation Embedded Solutions Director's Case for Open Source and Connected Car

The car of 2013 is different from the one I learned to drive, a 1974 Ford Maverick with rear federal bumpers, aluminum...

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Can Google Translate?

February 6, 2009

If you're multilingual, you can easily translate between the languages in which you're fluent but, as a writer, I often find it useful to have a resource for translation, for effect, or simply for clarification. Sometimes, it's a case of translating a single word, which is pretty easy using any one of the language-to-language dictionaries available.   But, what about phrases, entire sentences, or even paragraphs? I've actually received a number of foreign language press releases, in fact, which I would like to be able to translate.   Well, it's hardly surprising that Google has built out its own Web-based service, Google Translate (currently in its Beta phase), which now supports 41 languages. Google has developed its own "statistical translation system" between any two pairs of supported languages.   The statistical machine translation system, according to Google, is different from the typical rules-based translation systems that require significant definition of vocabularies and grammar rules. According to Google, its software is fed "billions of words of text, both monolingual text in the target language, and aligned text consisting of examples of human translations between the languages, and then apply statistical learning techniques to build a translation model."   Google says it has achieved "very good results" using this model.   I'm not so sure a translation model that doesn't incorporate complex rules can produce consistent results.   Google has recently added Estonian to its list of supported languages, so I decided to have a look with some simple sentences.   Estonian: Sinine on sinu taevas, kallis Eesti kodumaa. My translation: Blue is your sky, my dear Estonian homeland. Google: The blue sky is yours, for my own baby.   Estonian: Ma tahaksin kodus olla, kus õunapuud õitsevad. My translation: I would like to be home, where the apple trees blossom. Google: I would like to be at home, where the trees are blossoming.   Estonian: Musta lehma saba on kirju lehma taga. My translation: The black cow's tail is behind the (multi)colored cow's tail. Google: Black tail of a cow is a cow behind letters.   Estonian: Mu arvuti on parandusel. My translation: My computer is being repaired. Google: My computer is a correction.

ITEXPO East 2009, What a Week for the VoIP Industry

February 5, 2009

What a week it's been! I just got home from ITEXPO, and had some time to reflect on the show during my trip home.    After filming close to 50 videos during the past three days, the overwhelming impression I was left with as I left the Miami Beach Convention Center was that, having come to Miami with some level of uncertainty about what was to come, nearly all of the exhibitors and sponsors at the show left with a sense of overwhelming success. Take a look a images from the show to see what I mean.   In particular, the CALA region was well represented - a comment made to me more than once. Of course, knowing the growing interest in VoIP in the region, that comes as no surprise. But, more importantly, the success of the show -- underscored by a group of attendees still in a session at Ingate's SIP Trunking Workshop as I left (see picture below) -- serves as notice to the entire communications industry that the struggling economy is not something to fear, but to leverage. 

  Attendance at the show was great but, more importantly, the quality of the attendees was what stood out for the exhibitors I spoke with. As Allworx' Chris Talbot told me, the tire kickers stayed home, leaving a show filled with people truly interested in finding solutions that will help them grow their businesses in a cost-effective, practical way. For Allworx, he also said it was a fantastic event that brought significant business opportunities -- more than they could have expected.   I also had a chance to chat with SIP Print's Don Palmer and Jon Fuld back at the hotel after the show. They, too, were overwhelmed with the amount of real business they conducted at the show. In fact, in addition to signing up for the next ITEXPO, SIP Print is also going to sponsor a Call Recording community on TMCnet.    SIP Print, by they way, won a Best of Show award for Most Innovative Product, for its SIP call recording appliance. In addition to offering an SMB solution, it has now built out that offering in an enterprise-class version, and is working on a service provider version for the near future.   Allworx won an award for Best SMB Solution. For the complete list of winners, check out Greg Galitzine's blog entry.   And of course, to cap the show off, we gave away a new Jeep as the end of the show. Rich Tehrani was quick to post a picture of the winner, Frank Schirrmeister the director of product marketing at Synopsys. Here are a few more.
 



I've got a lot more to talk about from the show tomorrow, but for now, thanks to everyone that attended ITEXPO this week and helped make the show a resounding success. As Greg wrote, "See you in Los Angeles!"








The VoIP Industry Speaks at ITEXPO... more videos

February 3, 2009

What a day at ITEXPO.  I didn't have a chance to attend any of the conference sessions, but I spent the day interviewing various industry experts on the show floor.  The list of interviewees reads like a who's who of the IP Communications space and, as you might expect, they had some great insight as to what's going on in the industry, and why that has all resulted in a turnout for our show that reinforces the strength of the industry, even in this trying economy.

Today's list: TI, Fujitsu, VoltDelta, Digium, TelcoBridges, Grandstream, Orecx, Interactive Intelligence, IPitomy, Ingate, and Allworx.    It's safe to say whatever you're looking for in the way of communications solutions, you can find it from these companies.   But what was truly refreshing about talking with industry experts from all corners of the industry is that the level of appreciation they exhibited for the commitment of the audience that showed up for the show in this economy.

ITEXPO - It's On!

February 2, 2009

The exhibit floor has finally come together, the lights are on, and the doors are open. There's quite a buzz from people looking to get the latest scoop on IP Communications technology. I've had a short break between videos - NET Quintum is up next - so I took the opportunity to snap a few quick shots of the excitement.   Also don't forget to check out all my videos from the show. Here's what's been posted so far:   Peter Weyant, Interlink John Porter, Camrivox Alan Percy, AudioCodes John Drolet, Aastra John Hart & Charles Studt, IntelePeer David Byrd, Broadvox   There are many more to come, so check back regularly.
 
The crowd gathered, waiting for the doors to open...


Citel's booth became an instant hit.



Digium|Asterisk World



Someone is going home with the Jeep in the middle.
















First ITEXPO East 2009 Videos Online

February 2, 2009

Well, I'm watching the show floor come together -- that's always an exciting part of the last few hours before the exhibit hall opens. If you want a peek at the exhibit hall before 5:45pm, you can see it in the background of my first two videos from this morning, with Interlink's Peter Weyant, and Camrivox's John Porter.   Weyant discussed two key elements of Interlink's current strategy. The first is a name change vis à vis a partnership with Network Dynamics, which also adds a key new element to its solution -- service and deployment. This means that, not only can Global Convergence offer a best of breed, multivendor solution, but it can now also provide service and set-up as well.   Porter talked about the need to provider Outlook integration with Camrivox's Flexor CTI, as well as its integration into CRM solutions, including Salesforce.com and NetSuite.   And, as I've been writing this (I had to stop to chat with Digium's Tristan Degenhardt about the latest release of Switchvox, version 4.0), there's been an addition to the videos: my chat with Alan Percy, AudioCodes' Director of Market Development, is also online now.   If you've been following my series of Webinars with Alan -- you can find them here -- you know that AudioCodes has been focused on the benefits of SIP-based communications and the variety of ways it can be applied. The latest Webinar, in partnership with Bandwidth.com, focused on SIP Trunking, and specifically how to cut communications costs without a complete forklift.   Anyway, I've got Jon Doyle from Communigate up next, but check out the all the videos from ITEXPO at TMCnet Videos.

Syspine's ITEXPO VoIP Offer: Buy One, Get Two Free, including Microsoft Response Point

February 1, 2009


We know the economy is impacting the communications space, despite its seeming immunity for a period. Earnings numbers are down -- rather significantly for most ­-- and customers are simply being extremely cautious with how the spend their dollars.   Even though IP Communications offers significant cost savings, in a space as crowded as this is, vendors have to go the extra mile to drive attention to their solutions and away from their competition.   Syspine is literally going that extra mile, traveling to Miami to exhibit at ITEXPO this week to show its DOS A50 base server, which provides a complete telephony solution for up to 50 IP 310 endpoints and as many as 8 PSTN lines for backup or to connect existing legacy endpoints.   The Syspine solution is powered by Microsoft Response Point -- which is a Platinum Sponsor of ITEXPO -- offers all of the popular elements of an IP Communications solution: unified messaging, SIP Trunking support, voice mail, auto attendant, speech recognition and text to speech conversion, Outlook integration, and much more. Basically, it provides the cost savings of VoIP (and SIP Trunking), the convenience and productivity enhancements from UC, and the added benefit of being built on a solution designed to integrate with Microsoft applications, including the inherent features, like voice recognition.   Voice recognition, in fact, is among the primary features of Response Point, allowing the Syspine VoIP phone system to accurately recognize most spoken words, ensuring simplified calling by merely picking up a handset, pressing the Response Point button, and saying the recipient's name.  It's that simple. The Syspine platform looks up the number in your company directory or your Outlook address book and dials.    Through March, Syspine is adding an additional bonus -- anyone buying a Syspine DOS A50 will get two free IP phones to start their network.    To find out more about Syspine, Response Point, how VoIP can save your business precious dollars while improving your communications capabilities, and for more about this offer, visit Syspine at booth #929 in the exhibit hall.

Motorola, Super Bowl, ITEXPO

February 1, 2009

The big day is finally here -- for football fans worldwide, and especially Pittsburgh Steelers and Arizona Cardinals fans. We're only hours away from the opening kickoff at Super Bowl XLIII, and all week, the media has been abuzz with features on the NFL's season finale (ok, the Pro Bowl is yet to come, but who really watches that?).    Even late last night, as I finally went to sleep after a long day of preparations for ITEXPO East 2009, which itself kicks off tomorrow morning at 8:00 from Miami, a mere two hours or so from tonight's Super Bowl, I fell asleep to various TV shows discussing the big game.   The point is, this is one of the single biggest media events of the year, and the NFL certainly would have been remiss to consider that when choosing its wireless supplier for the event. So, it's not all that surprising that it again chose Motorola to provider end-to-end WiFi coverage. Not only has Motorola been the NFL's vendor of choice for three years running, but it has a wealth of experience to draw upon as it provides reliable, high-speed wireless connectivity from more than 4,000 media members covering the game.   The temporary nature of the deployment, combined with the high user density and network traffic congestion, not to mention the critical nature of the communications network, all make for as demanding a deployment scenario as one can imagine.   Motorola overcomes these challenges, enabling access in several official Super Bowl venues, including team hotels, the Super Bowl Media Center, Raymond James Stadium, and more, using a combination of its Motorola RFS6000 wireless switches, AP300 access ports, AP5131 mesh-enabled access points, and Motorola AirDefense Solutions wireless security sensors. The solution offers not only the network speed and reliability media covering the Super Bowl require, but also the security that is required for any network solution.   So, as the Steelers and Cardinals prepare to do battle this evening, we're here at the Miami Beach Convention Center getting ready for ITEXPO, which, as I said, opens first thing tomorrow morning. The Motorola deployment is significant because it speaks to just the kinds of wireless technologies that will be on display on the exhibit hall floor (along with their wired counterparts and everything else that creates an IP Communications solution), accompanied by conference sessions on the latest wireless technologies at 4G Wireless Evolution, which a collocated with ITEXPO.   It may not be "the" Super Bowl, but ITEXPO promises to be the Super Bowl of the IP Communications industry. The winners will be those who attend. See you tomorrow.

CNBC Ignores Google Earnings Drop, Yahoo! and Microsoft in Trouble?

January 22, 2009

It provides no guidance as to earnings, so Google's reported $5.10 non-GAAP earnings per share for Q4 2008 was welcome news today -- or was it?  While the figure highlighted by CNBC immediately following today's closing bell on Wall Street certainly bears noting, it is in sharp contrast to the $1.21 GAAP earnings per share the search and advertising giant reported.  That's a 70 percent dip from Q3 2008.   Regardless of which EPS figure you look at, the increased revenue is a positive, as is the uptick in stock prices following the close of the market today.  But what sticks out is that CNBC completely overlooked the sharp drop in earnings over a quarter ago in its initial reporting. I understand the need to accentuate the positive, but a 70 percent hit is tough to hide, and at the end, Google did beat expectations, and is well positioned moving forward.   Porter Bibb of Mediatech Capital Partners, speaking on CNBC following Google's announcement, declared Google undervalued.  "Although the bigger you get, it's hard to get even bigger, they own advertising," he said.  Even if Microsoft and Yahoo! Come together, they won't be able to touch Google."   Of course, it doesn't help that Yahoo! is somewhat in shambles right now, not sure whether it is a content aggregator or an advertising firm.  Google knows what it is and where it is going.  For Yahoo!, MS, and any other would-be competitors, Google has its sights set on at least two markets where it could become a disrupting force, as it has in the search space.   Everyone is talking about the iPhone and the BlackBerry Storm, but few are talking about the Google Phone, T-Mobile's G1.  Rich Tehrani recently wrote about predictions that open source communications solutions will dominate the market by 2010.  The market is focused heavily on mobility already, and with an increased tendency towards open source, Google will again have the advantage.  "It will be the next home run for Google," said Bibb.   And, if you ask anyone following the communications space, cloud computing is on the rise as one of the hottest topics today.  Well, Google Docs is nothing more -- while at the same time being much more -- than a set of cloud-based applications that offer the effectively MS Office functionality.  Again, the company already has its foothold in a space the rest of the market is only beginning to discover -- and why not? Why pay for an application you can get for Google for free, and not have to use hard drive resources. Windows 7 is likely to take a hit in uptake as a result.   So yes, Google's earnings are up, and despite its GAAP EPS being 70 percent below last quarters, its results are slightly above expectations.  And it's shares are up in after hours trading.  More importantly, it holds a dominant position in its primary business, and has a solid reach into two areas expected to be the future of the communications by many. Whatever MS and Yahoo! have in mind, they may already have played themselves out of the game.


 


Opera Hits a Wrong Note

January 21, 2009

I recently read a report suggesting that European officials are considering requiring Microsoft to strip its popular Web browser, Internet Explorer, from some versions of Windows. Naturally, the debate originated from a competitive browser provider -- in this case, a complaint brought by Opera.   In a nutshell, Opera claims that MS is abusing its position as the dominant OS provider by bundling IE with Windows. This practice, according to Opera, limits user choice.   If a ruling against MS is upheld, it wouldn't be the first time. In 2004, the European Commission made a similar ruling, requiring Microsoft to offer a version of Windows without its Windows Media Player. That version, called Windows N, failed miserably. The consumer voice was heard clearly -- they wanted an built-in media application with their operating systems.    The first question that comes to mind, should such a preposterous ruling be passed, is, how can users access the Internet to download alternative browsers if no means of access is provided? Sure, OEMs or retail vendors could install browsers upon purchase, but that is hardly a viable solution, given the frequency with which operating systems must be reinstalled or upgraded. It just doesn't seem reasonable.   In addition to that practical matter, the simple fact is there are several browsers that have gained popularity despite the inclusion of IE with Windows. Firefox, perhaps the most popular third-party browser, has made significant gains in market share over the past four years, jumping from less than 4 percent to more than 20 percent today, according to the report from the Competitive Enterprise Institute. During the same period, IE has reportedly seen a dip to below 70 percent from what was nearly a monopoly at 91 percent. Despite the lack of popularity of the Vista operating system, the ascent of Firefox is a testament to user choice in browsers, not operating systems.   Just as most users choose their favorite media player, they also are happy to install their browser of choice, regardless of what is preinstalled. Most Windows systems also come preinstalled with various ISP access software. I don't have the figures on that, but I suspect that may offer convenience to subscribers to those providers, but today, I doubt they drive provider decisions. To blame Microsoft for Opera's inability to gain market share is shortsighted. In fact, it's not over the top to place equal blame on Firefox for the stunted growth of Opera.   Then there's the question of Apple. We're aware of the success it has seen, particularly in the laptop space, and its Mac OS X comes with Apple's own proprietary Safari browser. I guess Apple just isn't a big enough name to go after?   Whether this is a real attempt to go after Microsoft's bundling practice, or just a shot at exploiting the media to gain attention, I'm not impressed by Opera's tactics.   Given the growth of the mobile market, including devices that offer a real mobile browsing experience (i.e., iPhone, Storm, G1, etc) on 3G networks, Opera might be better served by looking to draw attention to the fact that its Opera Mini offers a significantly faster browsing experience to IE on these devices.  In fact, I was quite surprised at the speed with which paged loaded compared to other mobile browsers. There are still some features that need work, but my initial reaction is to use Opera Mini on my Storm, even though there isn't a version optimized for the device yet.   Most software vendors begin in the desktop space and adapt their solutions to mobile platforms. There is no reason Opera can't employ the opposite strategy. We know consumers are creatures of habit, and once they become hooked on Opera Mini, the company can use that as its hook into the home and office environment, instead of creating ill will by attacking a market giant. And if nothing else, isn't there a lesson to be learned from what happened in 2004? For obvious reasons, most consumers want a complete package when they turn on their PCs for the first time.  

Interactive Intelligence Integrates with IBM for Enterprise-wide Unified Communications

January 19, 2009

With all the attention on integrating communications applications and solutions with Microsoft Outlook, to drive unified communications capabilities for the business market, many might forget that IBM still holds a significant share of the market -- depending on whose data you read, IBM's Lotus owns as much as 40 percent of the market.

Much of IBM's customer base is founded in tradition, with many large enterprises reluctant to replace a communications platform that has provided an effective solution for years -- not to mention the costs involved with making the switch to an alternative solution.

The point, though, is that many of the key players that have recently announced compatibility with MS Outlook and Exchange, are also now doing the same with IBM's Lotus Sametime solution. It is not only a testament to the market share still owned by IBM, but also to the continued growth of Unified Communications, which seeks to integrate all enterprise communications applications to enhance access and improve productivity.