Erik Linask : Convergence Corner
Erik Linask
writer

10 Lessons from Volleyball, Part 2

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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CloudTC and N-Able Acquired

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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ProfitBricks: Where InfiniBand Meets Cloud 2.0

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Proactive Care Puts Operators One Step Ahead

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience.  That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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10 Lessons from Volleyball

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Emerging Threats Combats a Million Plus Pieces of New Malware a Week

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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NFV-Based Software Telcos Need OSS/BSS Interoperability

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Lenovo's VoIP Remote

January 5, 2009

It took me two years since it was first launched in North America to get one, but I finally got a Nintendo Wii. Now I know what all the hype has been about -- and why retail every retail outlet was sold out yet again this holiday season. That said, anyone wanting one would likely have easily found one on Craig's List (I did).

What is amazing -- and I'm certainly well behind the curve in getting to know it -- is the Wiimote. The motion sensitive remote controllers bring a new level of excitement and reality to its games.

Mobile Voting in Estonia

December 12, 2008

There's been so much chatter around wireless technology lately, thanks in no small part to the popularity of Apple's iPhone, Google's Android platform, and now the latest BlackBerry all-touchscreen phone, the Storm. You could fill an entire site with iPhone-related news and information, in fact.

The interesting thing, though, is that the U.S. is still well behind Europe, in particular, with respect to mobile capabilities, which leads me to an article I wrote today about an exciting development in the mobile world.

Video Chat for Google Gmail Users

November 12, 2008

It was only a matter of time before Google followed the likes of Skype, MSN, and Yahoo! The search engine giant has now added voice and video communications capabilities to the tools available to Gmail users. With a Webcam and free software, users will be able to easily place video calls to other Gmail users -- audio-only calls can be made if you don't have a Web cam.

Of course, with the majority of new laptops embedded with cameras, a growing number of users will enjoy the capability, from within the Gmail application.

HD VOIP Phones from AudioCodes

November 5, 2008

Change is afoot. When you went to bed last night, the nation had elected a new president who clearly said, "Change has come."

In the VoIP industry, that change comes from AudioCodes, which Monday announced its strategic entry into the high definition VoIP market with its new HD VOIP technology, which it is incorporating into many of its existing media server and gateways.

Today, it has gone even further, announcing its line of HD VOIP-enabled IP phones.

No, AudioCodes is not known for phones -- not like Polycom or snom, both of whom are also pushing high definition VoIP.

Welcome to Convergence Corner

August 13, 2008

I've been meaning to do this for several months now -- actually start this blog, that is. In fact, I wrote much of this initial entry several months ago on a flight home from ITEXPO in Miami, but there it stayed, in a folder on my hard drive labeled Convergence Corner.

Well, the evolution of the communications space is incredibly exciting, and every time I see something happen, I think to myself, "That would make for a great blog entry." So, it's about time I take advantage of the opportunity I have to pen my thoughts on happenings in this exciting world that encompasses so much... from simple VoIP to Unified Communications and beyond.

About Me

March 6, 2008

If you're reading this entry, it means you've likely made a conscious decision to click on this page, and for that, I thank you. In return, I'd like to take a moment to tell you a little about myself, and how I came to this wonderful space we call VoIP, IP Communications, Converged Communications, Unified Communications... well, you can call it many things.    I started my professional career many years ago at a management consulting firm, where my primary focus was working extensively with American Express on its Annual Employee Survey, which meant dealing with some 80,000 survey responses each year. At the time, that seemed like a huge number, and for a survey, it is -- but it's nothing compared to the two to three million monthly visitors we get here at TMCnet.   Anyway, after working on that project for more than five years, I switched gears and joined the publishing world at Global Custodian, a global investment magazine, where I doubled as manager of the magazine's survey group and managing editor. Not a lot of down time there. It was a challenging environment, but one I enjoyed immensely, and it had its perks -- not everyone can say they've visited places like Singapore and Geneva.    But more than anything, what I learned there was that I truly enjoyed the publishing world, as well as working directly with our clients. So when the time came to move on, and the opportunity arose to join the TMC team, it seemed an ideal situation. Not only could I continue doing what I enjoyed, but I could do it in a space that is as exciting as any. The combination of a rapidly evolving environment and technology that was "real" -- after all, we all use various communications technologies every day -- was extremely inviting.   So, I joined TMC back in October of 2005, with at the very least an interesting day -- a few hours after I began my first day, my immediate supervisor, The VoIP Authority, Greg Galitzine, informed me he needed to leave, and for good reason -- his wife was about to give birth to their third child. The following week was ITEXPO West in Los Angeles, and the office was largely empty and I was left largely to myself for the first week and a half. But it was a memorable week and a half: The one thing that stands out is the constant hammering on the phones by one of our sales reps, affectionately knows as Frankie Show, who never let up once, continuing to entice local LA area professionals to head down to the show even on the final day of the event. Now that's dedication.   Now, almost three years later, it's evident to me that it's just that level of dedication that has helped TMC grow into the presence in the communications space it has become.    As for myself, I began working exclusively with our print publications, beginning with INTERNET TELEPHONY, and the IMS Magazine and SIP Magazine as well, watching the latter grow into its current existence as Unified Communications. As with any growing company, my role evolved, and I become more heavily involved with our growing Web site, TMCnet, as well, and now, have transitioned primarily to that medium. But all other things aside, what has made these past few years -- and God willing, the foreseeable future as well -- such a rewarding experience, is the team here at TMC, which is second to none.   EKL
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