Erik Linask : Convergence Corner
Erik Linask


Broadvox and Ingate: SIP is Here to Stay

February 1, 2011

We’re in the opening hours of ITEXPO, with several pre-conference events already underway, including a special service provider edition of Ingate’s SIP Trunking-UC Summit.

Chad Krantz was just at the podium, addressing nearly three dozen attendees looking to understand the benefits of SIP Trunking in the enterprise from the service provider perspective.  The end game, of course is revenue, but, as Krantz noted, “SIP is a true revolution within the industry and has so many advantages over traditional VoIP – it is here to stay.”

Among the benefits of SIP trunking in the enterprise: Remote survivability, scalability, cloud based, hard and soft cost savings, simple upgrades.

But, a few of the obstacles that must be overcome by service providers include: High capex, complex deployment, and user training.

To find out more, including how to overcome these obstacles, and also how to effectively deploy SIP Trunks, visit Broadvox (booth 606) on the ITEXPO show floor this week, and stop by Ingate’s SIP Trunk-Unified Communications Summit, going on all week at the Miami Beach Convention Center.

Interactive Intelligence's Enterprise Cloud Comms Panel at ITEXPO

February 1, 2011

I’m here at ITEXPO East 2011, at one of the many successful pre-conference events, this one at the Gansevoort Hotel in Miami Beach, where Rich Tehrani has just kicked off the panel discussion on the impact and the value of Cloud Communications on the enterprise market.  His panelists include David Yedwab, Gary Kim, Jon Arnold, Mark Ricca, and Alan Percy.

Rich began by asking if there is a difference between Centrex and Cloud – the responses were entertaining and enlightening.

Need an Education in Video? Business Video Expo West 2011 is Your Experience

May 3, 2011

Got video?

If not, you’re rapidly falling into the minority, at least in terms of businesses with successful Web presences.  Consider the last Web site you visited that did not incorporate video into its daily content in some fashion?

Tweeting Isn't Just for Birds

May 24, 2011

One hundred and forty characters. One tweet. Such a small space, yet one that has become powerful beyond its size. What can you accomplish in just a few words?

Why Your Business Must Form a Social Media Strategy Today

June 27, 2011

There has been an unworldly volume of social media related content filling the pages of media sites of late – and you’ve certainly read a fair amount within the pages of Customer Interaction Solutions as well over the past 18 months.  Many arguments have been made for why social media should be part of customer service organizations, and how, particularly on the inbound side. But, one of the reasons social media can be such a tremendous asset is its nature as a two-way medium, allowing businesses to follow a basic principle of marketing: In order to succeed, your brand must be where your customers are because that’s where the power lies.

Innovation on Display: ITEXPO Austin

October 12, 2012

Having just wrapped up another successful ITEXPO in Austin (in 20-degree cooler weather than last year), I have the pleasure of again reflecting upon the many exciting happenings from the week. Where to start?

How about the keynotes, which, as heard though the grapevine on many occasions, were an impressive, yet cohesive collection of industry thought leaders, each considering how customer expectations and customer experience are shaping the market.