IVR Technologies : Convergent Billing - VAS
IVR Technologies
IVR Technologies, Inc. is a leading software development company providing a fully integrated application, media and billing server to next generation networks.

June 2010

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Software-as-a-Service (SaaS) for VoIP Service Providers

June 15, 2010

With the virtualization of computers and the availability of cloud computing resources across the globe, companies are finding that they no longer need to make enormous investments in infrastructure and software licensing in order to keep pace with the evolving market place. Today, companies can subscribe to advanced software and service offerings in such areas as customer relationship management (CRM), voice over IP (VoIP), Call Centers, and unified messaging, where they have access to the most advanced and up-to-date services and features on a monthly subscription basis, without the need to manage the technology themselves or make heavy financial investments that can adversely impact their cash flow and balance sheet.  Software-as-a-Service for VoIP is ideally suited for the small companies, new market entrants and entrepreneurs who want to deploy similar technology to the larger, more established providers but cannot afford the capital outlay for product licensing, infrastructure, and/or human resources. Software-as-a-Service offers many competitive advantages for the provider primarily allowing them to focus on their marketing and revenue streams, while having the peace of mind that the infrastructure is always current and operational.  For those just starting out in VoIP and looking to develop local or remote markets, SaaS plays an invaluable role as it lets the service provider step out further with their marketing initiatives instead of tying up scarce and valuable capital building an infrastructure around a business that may or may not be successful. In the short term, SaaS lets providers enter a marketplace and test the viability of a business plan without over commitment and with a better chance of success through the preservation of working capital.

Verizon's Wholesale VoIP Services Showing Strong Growth

June 1, 2010

Verizon's Global Wholesale VoIP service, with a base of more than 700 wholesale VoIP customers, experienced 200% growth in 2009, compared with the previous year.

"Since we launched our VoIP portfolio 10 years ago, we've seen steady growth reflecting customer desire for reliable, cost-effective IP voice services," said Mike Millegan, president of Verizon Global Wholesale. "And, as this market grows, we continue to add new VoIP services while enhancing our existing portfolio." In addition Verizon's Wireless division might be the first major U.S. telecom provider to shift all of its users from legacy voice to VoIP by 2012, at least for its LTE network.