IVR Technologies
IVR Technologies, Inc. is a leading software development company providing a fully integrated application, media and billing server to next generation networks.
August 2010
You are browsing the archive for August 2010.
VoIP Equipment Market Growth
August 31, 2010
Infonetics Research released its second quarter Service Provider VoIP Equipment and Subscribers and IMS Equipment and Subscribers market share and forecast reports and reports that session border controller (SBC) sales are responsible for growth in the VoIP equipment market.
According to the report, the service provider VoIP equipment market--which includes trunk media gateways, SBCs, media servers, softswitches, and voice application servers -- increased to $564.7 million in 2Q2010, up 5.3 percent from the previous quarter. Everything but trunk media gateways grew sequentially in 2Q2010. The most interesting note, though, is that only SBCs grew year-over-year.
"The session border controller (SBC) market is on fire, with worldwide revenue up 27 percent sequentially and up 70 percent from this quarter last year, a signal that IP-to-IP connectivity continues to overtake IP-to-TDM connectivity. SBCs and media servers will be the main growth engines of the carrier VoIP equipment market for 2010," predicted Diane Myers, directing analyst for service provider VoIP and IMS at Infonetics Research in the release.
These promising industry statistics are further proof that IP to IP communications is making strong gains against IP to TDM communications, reinforcing the fact that carriers and business alike are embracing the efficiencies, reliability, value and enhanced services that only IP to IP connectivity can bring. As IP to IP connectivity becomes more pervasive, users will benefit from the empowerment and enhancements that only this technology can offer, such as high definition (HD) voice, HD conferencing, mobile VoIP, mobile PBX, and presence.
According to the report, the service provider VoIP equipment market--which includes trunk media gateways, SBCs, media servers, softswitches, and voice application servers -- increased to $564.7 million in 2Q2010, up 5.3 percent from the previous quarter. Everything but trunk media gateways grew sequentially in 2Q2010. The most interesting note, though, is that only SBCs grew year-over-year.
"The session border controller (SBC) market is on fire, with worldwide revenue up 27 percent sequentially and up 70 percent from this quarter last year, a signal that IP-to-IP connectivity continues to overtake IP-to-TDM connectivity. SBCs and media servers will be the main growth engines of the carrier VoIP equipment market for 2010," predicted Diane Myers, directing analyst for service provider VoIP and IMS at Infonetics Research in the release.
These promising industry statistics are further proof that IP to IP communications is making strong gains against IP to TDM communications, reinforcing the fact that carriers and business alike are embracing the efficiencies, reliability, value and enhanced services that only IP to IP connectivity can bring. As IP to IP connectivity becomes more pervasive, users will benefit from the empowerment and enhancements that only this technology can offer, such as high definition (HD) voice, HD conferencing, mobile VoIP, mobile PBX, and presence.
Real-time SIP Trunking
August 13, 2010
"Demand for residential and business VoIP services continues to grow through the economic downturn because of the cost savings they provide. As a result, in 2008 the VoIP services market had healthy growth of 33% to $30.8 billion. For the first 3 months of 2009, service providers experienced an average of 40% to 50% year-over-year growth for IP Centrex, indicating the demand for outsourcing and managed solutions remains healthy. We expect hosted UC services to take off, with worldwide revenue doubling between 2009 and 2013, and we forecast SIP Trunking service revenue to hit an 89% compound annual growth rate from 2008 to 2013," said Diane Myers, Directing Analyst, Service Provider VoIP and IMS, Infonetics Research.
Based on these promising industry statistics, SIP Trunking is well positioned for growth, but how can a service provider best position themselves to take advantage of this potentially lucrative market while minimizing the downside? Providers can easily enter the market by providing IP origination and termination services over fractional virtual lines, however, the provider also needs to be aware of the back office management of the service and be very concerned with mitigating his exposure to fraud and account delinquency. Today, most carriers collect the CDRs in a historical post-call manner then rate the CDRs to generate line item charges and then mediate all of the information into a customer bill. This process takes times, is highly susceptible to fraud, human error, capacity overruns, orphaned records, collection issues and bad debt -- all issues that weigh heavily on the business and drive up administration overheads while reducing profitability.
Luckily there is a better way to manage SIP Trunking services and it is through the adoption of real-time authorization, rating, routing and billing technology. By operating the SIP Trunking service in real-time in the front-end and back-end of the network the service provider can reduce fraud, increase profitability and reduce administration overhead through real-time balance updating, up-to-the-second credit checks, multiple layers of call traffic authentication, sophisticated real-time rating and billing and granular routing. With the addition of real-time authentication, rating, routing and billing functionality, the service provider can offer prepaid/postpaid/limited credit and flat-rate billing programs to even the most credit-challenged customers with the security of knowing their exposure is capped. With real-time SIP Trunking the carrier will have greater peace of mind knowing that safeguards are in place, slow and uncollectible accounts are eliminated, a wider profile of customers can be serviced and the human resource burden has been significantly reduced through the latitude, flexibility and control that real-time services bring to the next-generation network.
Based on these promising industry statistics, SIP Trunking is well positioned for growth, but how can a service provider best position themselves to take advantage of this potentially lucrative market while minimizing the downside? Providers can easily enter the market by providing IP origination and termination services over fractional virtual lines, however, the provider also needs to be aware of the back office management of the service and be very concerned with mitigating his exposure to fraud and account delinquency. Today, most carriers collect the CDRs in a historical post-call manner then rate the CDRs to generate line item charges and then mediate all of the information into a customer bill. This process takes times, is highly susceptible to fraud, human error, capacity overruns, orphaned records, collection issues and bad debt -- all issues that weigh heavily on the business and drive up administration overheads while reducing profitability.
Luckily there is a better way to manage SIP Trunking services and it is through the adoption of real-time authorization, rating, routing and billing technology. By operating the SIP Trunking service in real-time in the front-end and back-end of the network the service provider can reduce fraud, increase profitability and reduce administration overhead through real-time balance updating, up-to-the-second credit checks, multiple layers of call traffic authentication, sophisticated real-time rating and billing and granular routing. With the addition of real-time authentication, rating, routing and billing functionality, the service provider can offer prepaid/postpaid/limited credit and flat-rate billing programs to even the most credit-challenged customers with the security of knowing their exposure is capped. With real-time SIP Trunking the carrier will have greater peace of mind knowing that safeguards are in place, slow and uncollectible accounts are eliminated, a wider profile of customers can be serviced and the human resource burden has been significantly reduced through the latitude, flexibility and control that real-time services bring to the next-generation network.
Mobile VoIP - A Growing Alternative Carrier Market
August 1, 2010
Market research firm, In-Stat estimates the total number of mobile VoIP users will reach 288 million by the end of 2013. Of these, well over half will be associated with online mobile VoIP providers, under one-third will utilize mobile VoIP with 3G MVNOs or mobile operators, and 11% will be with WiMAX/LTE operators.
Recent research by In-Stat estimates that by 2013:
· Mobile VoIP applications will generate annual revenues of $35.2 billion · While the EMEA region has more mobile VoIP related revenue currently, Asia Pacific will be the largest regional market in revenue terms · Dual-mode handsets (Wi-Fi + Cellular) will be well over 400 million units shipped
As many of the global cellular network operators loosen their grip on the "voice" side of their business and start to shift their attention towards data, the statistics quoted above clearly indicate an opportunity for alternative next-generation VoIP operators to capture smartphone subscribers. With the opportunity to offload some of the data traffic from the cellular network to home/business Wi-Fi networks, the cellular operators will be able to relieve network data congestion for high bandwidth services like video and navigation.
Mobile VoIP application quality continues to improve across all of the smartphone platforms, especially in the way they seamlessly integrate with the native phone's contact management system and with their support for both inbound and outbound calling.
This recent research highlights the tremendous opportunities ahead for next-generation VoIP operators to help drive their revenues, diversify their revenue streams, and increase their customer loyalty/retention through such services as:
Recent research by In-Stat estimates that by 2013:
· Mobile VoIP applications will generate annual revenues of $35.2 billion · While the EMEA region has more mobile VoIP related revenue currently, Asia Pacific will be the largest regional market in revenue terms · Dual-mode handsets (Wi-Fi + Cellular) will be well over 400 million units shipped
As many of the global cellular network operators loosen their grip on the "voice" side of their business and start to shift their attention towards data, the statistics quoted above clearly indicate an opportunity for alternative next-generation VoIP operators to capture smartphone subscribers. With the opportunity to offload some of the data traffic from the cellular network to home/business Wi-Fi networks, the cellular operators will be able to relieve network data congestion for high bandwidth services like video and navigation.
Mobile VoIP application quality continues to improve across all of the smartphone platforms, especially in the way they seamlessly integrate with the native phone's contact management system and with their support for both inbound and outbound calling.
This recent research highlights the tremendous opportunities ahead for next-generation VoIP operators to help drive their revenues, diversify their revenue streams, and increase their customer loyalty/retention through such services as:
- Primary and secondary line services with class 5 calling features and the ability to record voicemail messages to a common message store to allow subscribers to centrally manage all of their telecommunication services and needs
- IP PBX services to allow companies to utilize mobile handsets to extend the footprint of their business phone network for extension to extension dialing, automated call distribution, and reservation/reservation-less conferencing
- Call Center remote agent routing to increase the pool of available operators without the need to physically or centrally house them, while also dramatically reducing termination costs
