CRM Junkyard TMC

Genesys, Viecore Broaden Partnership

April 7, 2005

Genesys Telecommunications Laboratories, Inc., a contact center software provider, and Viecore, Inc., a�systems integration firm specializing in enterprise-level self-service solutions for customer contact,�have�announced that the two companies have broadened their existing partnership to deliver enterprisewide, speech-enabled, self-service solutions to vertical markets. Such markets�include�financial services, insurance, healthcare, utilities and retail.

With this new agreement, Viecore will work with Genesys to accelerate enterprise adoption of speech technologies and will provide opportunities to develop speech solutions for the Genesys Voice Platform (GVP),�an open standards-based IVR solution.�

As a�strategic�partner in the Genesys InterActs Partner Program, Viecore will create VoiceXML-based solutions for GVP, allowing customers to leverage existing Web applications and infrastructure for speech-enabled self-service via any phone. Drawing from Viecore’s�CTI and speech recognition experience, the Viecore and Genesys team�is aiming to�provide comprehensive speech-enabled self-service solutions�for helping�companies reduce operating costs, increase customer satisfaction, improve employee productivity and gain revenue opportunities


Genesys is one of the many companies thus far scheduled to present a session at TMC's upcoming Speech-World 2005 Conference, which will be co-located�with IP Contact Center Summit. This event is being held in Dallas, TX, May 24-26.




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