CRM Junkyard TMC

NextNine Supports FTS Billing & CRM

July 27, 2005

NextNine, a provider of automated, remote service and support solutions for business-critical systems, this morning announces that Formula Telecom Solutions Ltd. (FTS) has selected NextNine Service Automation for support of its billing and CRM suite of products. 


FTS, which provides telecom management solutions for mobile, fixed-line and advanced services operator, has begun deploying NextNine Service Automation at several customer sites. 


Formula Telecom Solutions chose NextNine’s suite in order to continue delivering the company’s level of service and support to its customers by maximizing the availability of its business-critical billing and CRM solutions. FTS, a subsidiary of Formula Vision, has customers around the globe and aims to ensure optimal system performance and efficient deployments at every site — a key necessity for FTS. By empowering the adoption of a proactive, automated approach to customer support, using proactive monitoring, automatic problem escalation, automatic preventive maintenance and self healing, NextNine enables FTS to minimize service disruptions, mean-time-to-repair and service costs, all in the name of driving customer satisfaction. 


FTS chose to go full scale with NextNine after an initial deployment of the company’s Service Automation suite. According to FTS COO Gil Hurwitz in a company statement, “results were impressive.”


Said Hurwitz: “The nature of our business at FTS is very customer satisfaction-driven; a key factor in our decision was the ringing endorsements we received from partners who are existing NextNine clients in regard to the company’s commitment to delivering results.” 


NextNine’s distributed software platform provides remote automation of service and support processes, with key functionality including proactive monitoring, preventive maintenance, secure remote access, inventory tracking, software distribution and best-practices analysis.




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