NextNine Supports FTS Billing & CRM

July 27, 2005

NextNine,�a�provider of automated, remote service and support solutions for business-critical systems, this morning announces�that Formula Telecom Solutions Ltd. (FTS) has selected NextNine Service Automation for support of its billing and CRM suite of products.�

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FTS, which provides telecom management solutions for mobile, fixed-line and advanced services operator, has begun deploying NextNine Service Automation at several customer sites.�

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Formula Telecom Solutions chose NextNine’s suite in order to continue delivering the company’s level of service and support to its customers by maximizing the availability of its business-critical billing and CRM solutions. FTS, a subsidiary of Formula Vision, has customers around the globe and aims to ensure optimal system performance and efficient deployments at every site — a key necessity for FTS. By empowering the adoption of a proactive, automated approach to customer support, using proactive monitoring, automatic problem escalation, automatic preventive maintenance and self healing, NextNine enables FTS to minimize service disruptions, mean-time-to-repair and service costs, all in the name of driving customer satisfaction.�

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FTS chose to go full scale with NextNine after an initial deployment of the company’s Service Automation suite. According to FTS COO Gil Hurwitz in a company statement, “results were impressive.”

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Said Hurwitz: “The nature of our business at FTS is very customer satisfaction-driven; a key factor in our decision was the ringing endorsements we received from partners who are existing NextNine clients in regard to the company’s commitment to delivering results.”�

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NextNine’s�distributed software platform provides remote automation of service and support processes, with key functionality including proactive monitoring, preventive maintenance, secure remote access, inventory tracking, software distribution and best-practices analysis.

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DRB

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