CRM Junkyard TMC

KANA To Announce New Strategy

August 5, 2005

KANA, a provider of service resolution management (SRM) solutions, will be making what the company considers a pretty significant�new strategy announcement next week.

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KANA provides SRM solutions to large enterprises, in fact, some of the largest businesses in the world, in order to help them improve customer satisfaction, reduce service costs and increase revenues. The company’s SRM suite includes Self-Service, Assisted Service and Proactive Service. The solutions aim to “streamline the process of diagnosing and resolving customer inquiries for maximum responsiveness to customer needs and business opportunities.” They are designed for quick and simple integration into the current CRM and enterprise environment.

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Visit us early next week, at which time you can find out more about the company’s plans.

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DRB

Tags: coming soon kana new strategy
Related Tags: service, Service, solutions, company, customer

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