Beware of Carbonite Could be More Like Kyptonite

BTW - I have tried to remove Carbonite twice and its still there - beware of this product.

I used Carbonite for more than a year and when I needed to restore my files, because of, what they said, was lack of an encryption key, I was unable to restore my files. That is, it was my fault. In addition, I asked for a refund and got this "Carbonite offers free trials in order to allow customers to evaluate Carbonite's service prior to purchase. By purchasing a subscription, you acknowledge that you are aware of this opportunity to "try before you buy" and have either already taken advantage of it or decided not to do so. In light of the above we will not be able to offer any refunds for Carbonite subscription purchases except in cases of product defects that we are unable to correct."

My advice is be very careful of automatic backup systems because the small fee they charge may not ever be large enough if you loose a file.