OCS Exposed – Velocity is Essential

January 29, 2008
Liars figure and figures lie, yet figures abound. OCS doesn't figure to save money and is certainly not about cost savings, nor is there anything associated with SIP. Here is a figure that doesn't have a real figure.   I have seen with my own eyes the reaction by customers of the integration of vmail in Outlook and other email programs. It has been called "priceless" by more than one customer. OCS figures to also extend "presence" throughout Microsoft Office® and other applications, reducing "info lag" (office jet lag) finding the right person, dialing the right number and using the right communication (audio, video, animation, group) in the right context (1-1, 1-X, X-1, X-X) at the right time (real-time, shifted, archived). Estimates vary, however, approximately 45 minutes a day can be saved by the business user whose vmail, email and faxes can be routed to a single inbox. The benefits only increase with the number of missed calls, misdialed outbound calls, wrong numbers, out-of-office message exchanges, etc. Dial-by-name instead of number has been reported to save telephone-intensive staff 15+ minutes a day alone. 
 
OCS-Office Communications Server supports both 1-1 and 1-X messaging internally and Federation IM-Instant Messaging. With one-to-one instant messaging, two users can exchange IM-instant messages. With I-X-group instant messaging, three or more users can exchange instant messages.  Federation IM is IM allows communications of IM, exchange notification and presence (SIP) with users of another organization.
 
Do the math, while 45 minutes for vmail integration, dial-by-name of 15 minutes, another 15 or minutes for reduced communications "chaos" - a term coined to describe confusion, uncertainty, indecision and other coordination issues, you have an hour a day or more of improved OV-Organizational Velocity. OV is the speed of communications through an organization.
 
Tactically, you find you can figure on reducing by thousands of seconds' complex business processes. Strategically, the faster you can communicate, the faster you can change, and those corporations that change the fastest will be the most successful.


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