TECHtionary.com Announces Podcast & iPod/iPhone Media Tutorials

April 18, 2008
Multi-Media Speeds Sales Reduces Costs & Increases Customer Satisfaction

TECHtionary.com today announced new enhancements to its leading SIP/OCS courses. More than thirty new Flash (.swf), Quicktime (.mov, .mv4) and audio (.mp3) multi-media tutorials are now part of its SIP Essentials and Microsoft OCS-Office Communications courses. “These tutorials make advertising, sales training, marketing communications, technical and channel partner education available on the most-widely used devices in the world – Apple’s iPod/iPhone,” noted Tom Cross CEO TECHtionary.com. “It gives access to users who are time-constrained, mobility-driven and performance-pressured in today’s ruthless business world. Professionals can learn on the go and anytime they want to whether waiting at the airport or a customer’s office, driving down the street or riding on the bus/train/plane,” Cross added. Some of these topics are also available on podcasts from www.iTunes.com. 
As a leading technical expert Matt Jolly said, “TECHtionary media animations provide a “pictionary” approach to many common support questions for customers who speak any language.  This reduces the number and length of calls reducing provider’s expenses considerably. Next, it gives providers the ability to scale their business cost-effectively while maintaining even increasing customer satisfaction.  In addition, TECHtionary animations provide the means to train agents and customers alike rapidly and easily. These been proven to reduce the delay in decision-making on the part of the customer, thereby accelerating revenues and reducing the customer sales cycle.”
 
Here is partial list of the multi-media tutorials available: 
 
- Bandwidth & Packet Basics
- Internet & VoIP Introduction
- CODECs-COmpression-DECompression
- T-1 - ISDN
- VOIP 101 – Technical and Non-Technical Explanation
- SIP IM Presence
- TCP/IP & Firewalls
- ALG-Application Layer Gateways
- WiFi Roaming
- VLANs-Virtual Local Area Networks
- RTP versus RTCP
- RTCP-Real-Time Control Protocol-XR-eXtended Reports
- SIP “How It Works”
- SIP Basics
- SIP Event Notification
- SIP Trunk Replacement
- SIP Security Architectures
- SIP & QoS-Quality of Service
- SIP Applications & Future Outlook
- SIP & TCO-Total Cost of Ownership
- SIP Disaster Planning
- SIP Virtual Tie-Lines
- Integrated/Converged Access
- Key VoIP Options – Hosted/Managed
- SIP Security
- MPLS-Multi-Protocol Label Switching
 
These audio-video tutorials are available in number of media formats such as Adobe-Flash (.swf), .mp3 (audio only), iPod (.m4v) and Apple QuickTime (.mov). 
 
All these tutorials are part of OCS-101 and SIP Essentials 2.0c available in the onsite and online courses. The online version is $299 for SIP 2.0c and for $499 as part of OCS-101 Office Communications Server online version per person or less with discounts. Discounts are also available to members of the SIP Forum. Join and support SIP Forum activities at www.sipforum.org.
 
Special Events Announcement: 
 
All these tutorials are available as part of:
- CMP’s BCR SIP Essentials course offered May 12-13 in New York City. For more information go to: http://www.bcrtraining.com/course-info/sip.php.
- TMC University - One-day Introduction to Microsoft OCS - Tuesday, September 16, 2008
For more go here: http://www.tmcnet.com/voip/conference/west-08/tmc-university-microsoft-ocs.htm
 
For more information and scheduling, please call Tom Cross at 303-594-1694 or cross@gocross.com.


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