Francis Carden is the Founder and Chief Evangelist for OpenSpan, a leading provider of desktop productivity software used heavily throughout the contact center industry. Having spent more than 20 years running primarily integration software businesses, Francis has a well developed understanding of the productivity challenges that contact center agents and other knowledge workers face on a daily basis due to desktops littered with non-integrated applications and repetitive and cumbersome business process workflows .

 

His blog focuses on technology issues and trends that deal directly with the desktop and includes topics such as integration, business process automation, composite user interfaces and mashups, and service-oriented architectures. Contact Francis by e-mail: francis.carden [at] openspan.com.