October 2009 Archives

You can hardly install a Automated Attendant with out creating the Audio files! If you have looked at any of our videos on setting up the ShoreTel Enterprise Contact Center, you know that we urge you to create all of your audio files before you start setting up your Contact Center Services! Making recordings should be easy enough, but ShoreTel wants to have the wav file in a specific format: CCITT-mulaw, 8Khz, 8bit Mono. This is easy enough to create with something as simple as the standard Microsoft Sound Recorder, but the default wav format is some other format and you will need to "save as" clicking on the format change option! There are actually three other strategies for recording voice prompts in the native ShoreTel format. Early versions of ShoreTel provided for a "preference" extension, used by the System administrator to indicate which phone would be used for making recordings. The System Administrator would set a specific phone phone for this purpose and when you pressed the Record button from within the Automated Attendant screen of the Shoreware Director, that phone would ring and you would then make your recording. Continue Reading...