All telephone systems have to deal with the same key architectural issues regardless of who manufactured the equipment. All phone systems like ShoeTel Phone or CISCO Wireless SIP Phone have to provide for the definition of a system “dial plan”; trunk groups, call flow options, phone devices, gateways and user profiles. CISCO vs ShoreTel. The dial plan, for example, not only has to identify the patterns used to route callers between system extensions, but as is often the case in a VoIP deployment, between geographically distributed corporate locations or “sites”.
Read the entire article including a video on DrVoIP ShoreTel Blog
Read the entire article including a video on DrVoIP ShoreTel Blog