August 2012 Archives

Installing your ShoreTel HQ server at the Data Center is becoming a standard deployment practice to increase business continuity during network and power outages and other disasters.   One of the most common Ask Cisco Configuration Professional DrVoIP question we hear is how to create redundant WAN paths to the data center using only simple static routes.  The answer is CISCO IP SLA tracking!... read the entire article on Configure redundant static WAN routes when ShoreTel is in the data center

iPBX Call Center Backup

August 24, 2012 12:07 PM
Do you have a plan and process in place for backing up your iPBX configuration database, system prompts, voice messages, call detail records and even your maintenance history (e.g. Logs)?   Want to play, “bet your company’?   Chances are that you have this on your list of “things to do” but you just have not had the time to execute.   You may even be trusting that your dealer is taking care of this as part of that expensive maintenance contract you entered into. If you are really feeling secure about your iPBX failover plan why ... CISCO Support and CISCO Training,  Read the entire article on iPBX call center backup plan on DrVoIP blog

This is not a SIP tutorial,  only an overview on the issues that impact remote SIP phones on any iPBX.  When you set up a SIP call between two end points, there are upwards of four “holes” that might need to be punched in your firewall for the phone call to work properly.  Clearly, there is the entire process of registering a remote phone and the process of setting up a phone.  Once these events have been negotiated ...
For ShoreTel Support... Read the entire article on ShoreTel SIP Mobility Router & the Firewall on DrVoIP VoIP Blog.
How to ring more than 16 phones in a ShoreTel Hunt Group? Can’t say that we recommend this strategy, but none the less, we continue to see business applications in which the client insists on ringing a group of 16+ phones simultaneously! In ShoreTel, HUNT groups and WorkGroups have a limitation of 16 members per group if you want to ring them simultaneously. You can configure some 300 group members, but you can only ring 16 of them simultaneously. Why? Because call setup ...
For CISCO Support or ShoreTel Support.. Read the entire article on how to ring more than 16 phones in a ShoreTel Hunt Group on DrVoIP Blog.

ShoreTel Version 13 Features

August 24, 2012 12:01 PM
There are a number of major enhancements to ShoreTel in Version 13. Most enhancements have been related to bringing ShoreTel SIP into compliance with the standards accepted by the SIP community at large. Though there are enhancements for other features like the SA-100, this release is notable for what it does NOT announce. The marketplace is demanding enough but the issue of having your development agenda driven by an outside company must be dreadful! For CISCO Training or ShoreTel Training.. Read the entire article on ShoreTel 13

ShoreTel Scopserv!

August 24, 2012 11:58 AM
Anyone who thinks Asterisk is a toy is not playing in the real world of VoIP Telephony. You may be surprised to learn how many commercial product offerings are built on an Asterisk base. For this reason, we have become more involved in this code base as each day goes by. We are becoming increasingly more interested in its properties, capabilities and proper place in our solutions tool belt. For CISCO Support or ShoreTel Support... Read the entire article on ShoreTel Scopserv

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This page is an archive of entries from August 2012 listed from newest to oldest.

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