We recently posted a blog on how smart phones could be used to bypass automated attendants and deep dial into a call center with a Smartphone visual menu. This blog received a lot of interest and the follow on questions clearly indicated a level of interest in just how technology impacts the traditional call center. The “call center” is now the “contact center”! Customers are calling more frequently from mobile devices and less frequently from land lines. More Shoretel Support and ShoreTel Phone... Continue to read on DrVoIP ShoreTel Blog.
Call Center Software
Listed below are links to sites that reference Call Center Software:
Call Center Software TrackBack URL : http://blog.tmcnet.com/mt/mt-tb.cgi/48047
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