Call Center Software

We recently posted a blog on how smart phones could be used to bypass automated attendants and deep dial into a call center with a Smartphone visual menu. This  blog received a lot of interest and the follow on questions clearly indicated a level of interest in just how technology impacts the traditional call center. The “call center” is now the  “contact center”! Customers are calling more frequently from mobile devices and less frequently from land lines. More Shoretel Support and ShoreTel Phone... Continue to read on DrVoIP ShoreTel Blog. 
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November 26, 2012 1:17 PM | 0 Comments | 0 TrackBacks

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    About this Entry

    This page contains a single entry by Peter Buswell (aka DrVoIP) published on November 26, 2012 1:17 PM.

    Hosted VoIP Telephony was the previous entry in this blog.

    Smart Phone Based IVR Visual is the next entry in this blog.

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