As Contact Center for Cisco Support and ShoreTel Support implementation consultants we get to work with both ShoreTel ECC and CISCO UCCX. The fact of the matter is they are both really excellent solutions and very similar in many respects. Historically, ShoreTel has had a single administration portal for the deployment of their iPBX solution. You go to one portal to define your Users, Gateways, Call Flow, Automated Attendants, Workgroups and Voice Mail.
Read entire post on drvoip ShoreTel Blog
Read entire post on drvoip ShoreTel Blog