Compare ShoreTel ECC and CISCO UCCX Contact Centers!

As Contact Center implementation consultants we get to work with both ShoreTel ECC and CISCO UCCX.   The fact of the matter is they are both really excellent solutions and very similar in many respects.   Historically, ShoreTel has had a single administration portal for the deployment of their iPBX solution.   You go to one portal to define your Users, Gateways, Call Flow, Automated Attendants, Workgroups and Voice Mail.
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This page contains a single entry by Peter Buswell published on January 29, 2013 11:09 AM.

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